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Executive Vice President, Consultative Services

4 months ago

London UK, UK, United Kingdom AXA Group Operations Full time

JOB ENVIRONMENT :

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.


Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence.


In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.


Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.


We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.


For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.


Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.


The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.


In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it.


At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey Together, we will continue to open new doors for AXA.


POSITION PURPOSE :

As the Executive Vice President, Consultative Services, you will be responsible for creating and managing a new department operating at the nexus of AGBS's global strategic vision, with influence resonating throughout AXA, forging pathways to innovation, value realisation, and unwavering commitment to excellence. We are seeking a candidate with strong leadership skills, a proven track record of achieving strategic goals within budget constraints, experience leading teams through change, and the ability to generate revenue.

Instrumental in both developing the right expertise for strategic programs and harnessing in-house talent, they are entrusted with profound service delivery responsibilities. This executive role mandates a deep fusion of technical, functional, and leadership expertise, leading a high-performing team of internal consultants to drive project excellence and value realisation.


This position is vital in transforming AGBS' aspirations into tangible growth, steering the organisation towards a robust, independent consultative ecosystem, ultimately moving AXA towards a self-sufficient consultative ecosystem, thus enabling the growth of the captive strategy.

We are looking for an experienced Managing Director with a strong focus on profitability. The position may also be suitable for a commercially oriented CFO or COO. The successful candidate should have a track record of driving growth and profitability and possess exceptional leadership and interpersonal skills.


ROLES & RESPONSIBILITIES :

Responsibilities include developing business strategies, increasing turnover and profitability, and fostering partner relationships.


Strategic Enterprise Leadership:

  • Drive AXA's global strategic ambition to move closer towards a global shared services model by steering the consultative services team in line with corporate objectives and vision, identifying gaps, and ensuring alignment with enterprise goals.
  • Guide the strategic direction of AXA GBS, influencing high-impact decisions and ensuring consistent value delivery across global projects.
  • Lead the consulting arm, in harmony with organisational priorities, discerning misalignments, and reinforcing convergence with overarching corporate milestones.


Capability & Capacity Building:

  • Build, lead, and evolve a world-class internal consulting team, spanning across domains such as research, project management, PMO, business analytics, IT architecture, and other vital areas of expertise.
  • Minimise external consultant reliance, catalysing fiscal prudence, expedited resolutions, and seamless project orchestration.


Consulting Expertise:

  • Leverage profound consulting background to provide thought leadership, mentorship, and insights, ensuring that projects and strategic programs meet the highest standards of excellence.
  • Improve the quality of deliverables, leading to enhanced stakeholder satisfaction and more successful project outcomes.


Stakeholder Engagement:

  • Foster collaborative relationships with global stakeholders, ensuring a deep understanding of their needs and aligning the consulting team's deliverables accordingly.
  • Strengthen cross-functional collaboration and ensure alignment with stakeholder expectations, resulting in better project outcomes and stronger inter-departmental cohesion.


Knowledge Management:

  • Champion the creation and maintenance of a knowledge base, ensuring that best practices, lessons learned, and expertise are shared and accessible across AXA entities.
  • Foster a culture of continuous learning, excellence, and improvement, enhancing the overall competency of the team and the organisation.


Resource Allocation:

  • Oversee the optimal allocation and deployment of project-based resources, ensuring that the right expertise is assigned to the appropriate strategic initiatives.
  • Ensure timely project completion, optimize resource utilization, and maintain a high standard of deliverables.


Performance Management:

  • Monitor, review, and enhance the performance metrics for the consulting team, ensuring that they consistently deliver value and meet AXA's exacting standards. o Maintain a consistent level of excellence, identify areas for improvement, and drive continuous growth and evolution of the team.


QUALIFICATIONS & EXPERIENCE REQUIRED :

  • Bachelor's degree in business, management, or a related field; a master's degree or MBA is preferred.
  • Minimum of 15 years of consulting experience, preferably with a top-tier consulting firm.
  • Proven track record in leading large, globally dispersed teams and delivering high-impact projects.
  • Deep expertise in a multitude of consulting domains, including but not limited to project management, business analytics, and IT architecture.
  • Strong analytical, leadership, and stakeholder management skills.