Key Account Manager

2 months ago

UK, UK, United Kingdom Silverstone Full time

COMMERCIAL TEAM

Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future.


JOB PURPOSE

The Hospitality Key Account Manager at Silverstone is responsible for managing and nurturing relationships with high-value clients, ensuring the delivery of exceptional hospitality experiences at major motorsport and entertainment events. This role involves acting as the primary point of contact for key clients, developing tailored hospitality solutions, driving client retention, and ensuring satisfaction across Silverstone's hospitality offerings. The position requires a blend of account management, sales, and event coordination expertise.


KEY RESPONSIBILITIES

Client Relationship Management

  • Key Client Liaison: Serve as the main point of contact for key accounts, providing personalized support and ensuring their expectations are met and exceeded.
  • Building Strong Relationships: Develop and maintain long-term relationships with high-profile corporate clients, sponsors, and VIP guests to ensure repeat business.
  • Client Satisfaction: Proactively engage with clients to understand their needs, preferences, and feedback, using this information to improve future experiences.

Sales and Account Growth

  • Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional hospitality services, such as private suites, exclusive experiences, or event sponsorships.
  • Tailored Solutions: Work with the wider sales and marketing teams to tailor bespoke hospitality packages based on the client's requirements, ensuring a premium experience that aligns with Silverstone’s offerings.
  • Revenue Targets: Work towards individual and team revenue targets by ensuring consistent account growth and client retention.

Event Coordination and Oversight

  • Event Planning: Collaborate with the event management team to plan and execute hospitality experiences tailored to key accounts during major events like Formula 1, MotoGP, and other motorsport or entertainment events at Silverstone.
  • On-Site Client Support: Provide on-site support to clients during events, ensuring that all their hospitality needs are met, handling last-minute requests, and resolving any issues promptly.
  • Premium Service Delivery: Work closely with catering, operations, to ensure a flawless delivery of services, maintaining Silverstone's reputation for excellence.

Strategic Account Management

  • Account Development: Develop strategic plans for each key account, identifying opportunities for deeper engagement and maximizing long-term business potential.
  • Contract Renewals: Manage the renewal process for existing clients, ensuring contracts are maintained or expanded.
  • Reporting and Analysis: Provide regular reports on key account performance, client feedback, and revenue contributions, along with insights on areas for improvement.

Internal Stakeholder Collaboration

  • Cross-Departmental Coordination: Work with the sales, marketing, and operations teams to ensure alignment on client expectations, marketing campaigns, and service delivery.
  • Feedback Loop: Communicate client needs and feedback to internal teams to continuously improve Silverstone’s hospitality offerings.
  • Marketing Initiatives: Assist in the development of promotional strategies to target key clients, leveraging events and marketing channels to engage and retain high-value clients.
  • Increase revenue streams across the wider business channels – cross-selling opportunities for Conferences & events, track hire, SCL leisure Products, events & Escapade.


TEAM RESPONSIBILITIES

  • Help to create an environment and proactive culture within the department and support the whole team to achieve their targets.
  • Work to achieve an agreed target of revenue both individually and within the MICE Sales team.


PERFORMANCE RESPONSIBILITIES

Performance will be monitored against the following:

Objectives set through the Personal Development Review (PDR) process.


KEY RELATIONSHIPS

  • Sales Office Manager
  • Head of Sales
  • Business Development Managers
  • Event delivery teams
  • Marketing and Finance
  • Customer Services team

KNOWLEDGE, SKILLS AND QUALIFICATIONS

  • Client-Centric Focus: Exceptional customer service skills with a passion for exceeding client expectations.
  • Sales and Negotiation Skills: Strong ability to negotiate contracts, upsell services, and close deals with high-end clientele.
  • Event Management Expertise: Experience in managing or supporting large-scale events, particularly in a corporate or hospitality context.
  • Relationship Building: Ability to build trust and maintain strong relationships with senior executives, corporate clients, and high-net-worth individuals.
  • Problem Solving: Ability to handle challenges swiftly, ensuring client satisfaction during high-pressure situations such as large events.
  • Organisational Skills: Strong multitasking abilities with attention to detail, particularly in managing client requirements and event logistics.
  • Minimum 3-5 years in a similar role, preferably in hospitality, events, or account management in the luxury or corporate sector.
  • Education: A degree in Hospitality Management, Business, or a related field is preferred, but relevant experience is equally valued.



SUSTAINABILITY


We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.

  • Key Account Manager

    2 months ago

    UK, UK, United Kingdom Hartmann Young Full time

    Hartmann Young is retained with a leading natural ingredients company who are seeking an experienced and driven Key Account Manager to oversee key accounts in the UK region. In this role, the Key Account Manager will be responsible for cultivating and expanding client relationships across nutraceutical, food, and pet nutrition sectors, ensuring the delivery...

  • Key Account Manager

    3 weeks ago

    UK, UK, United Kingdom James Adams Full time

    Field-Based Key Account Manager (Utilities Sector - Industry experience not needed)Salary: £54,500 plus 5K car and 15% bonusClient: Growing Company in the Utilities SectorAbout James AdamsJames Adams is a leading recruitment agency specialising in connecting top talent with innovative companies across various sectors. We’re proud to be partnering with a...

  • Key Account Manager

    3 months ago

    UK, UK, United Kingdom DD Full time

    Are you an experienced Key Account Manager who can develop strategic plans to grow revenue, margin and volume within designated national/key accounts? As we’re looking for a Key Account Manager with a sound commercial understanding, who has the ability to identify growth opportunities across DD’s range of products of services within designated accounts....

  • Key Account Manager

    2 months ago

    UK, UK, United Kingdom LMA Recruitment Formerly Ball & Hoolahan Full time

    Account Manager – Wholesale customers£45-£48kBased London/hybridRare opportunity for an Account Manager to join this leading FMCG giant. Looking for an immediate or quick start in role!This is a new role to grow and shape where you will have responsibility for building high level external and internal relationships, drive sales volume, distribution and...

  • Key Account Manager

    5 months ago

    UK, UK, United Kingdom RBW Consulting Full time

    Key Account ManagerPassionate about patient access to the best treatments possible?Looking to do what you do best in a business that lives up to its values?Having supported the growth of this business for a number of years, we are now supporting the hire of a brand new Key Account Manager (KAM) focused specifically within the generics primary care...

  • Key Account Manager

    17 hours ago

    UK, UK, United Kingdom Menarini Stemline Full time

    Key Account Manager- HaematologyField based, South East, EnglandReports to the National Sales Manager, HaematologyOpportunityWe are seeking a Key Account Manager who thrives on high-level scientific exchange and the sense of reward achieved from bringing a first-in-class treatment to patients and the impact this has on their and their family’s lives. It is...

  • Senior Key Account Manager

    4 weeks ago

    UK, UK, United Kingdom James Adams Full time

    Senior Key Account Manager – Utilities SectorAre you an experienced Account Manager with a proven track record in the Utilities sector? Do you have the leadership skills to manage key accounts and guide a talented team to success? If so, we want to hear from you!About the Role:You will play a pivotal role in ensuring client satisfaction, driving business...

  • Key Account Manager

    2 months ago

    UK, UK, United Kingdom SWAY Hair Extensions Full time

    As a SWAY Key Account Manager you would be required to build the day-to-day relationships with key existing salons while responsible onboarding new salon partners. The role is client facing and focused around building client relationships through business support and brand offerings.JOB ROLE AND RESPONSIBILITIES Develop and nurture strong lasting client...

  • Key Account Manager

    3 months ago

    UK, UK, United Kingdom Farillio Full time

    I am the HR Consultant working for Farillio on this recruitment campaign....I will share with you the back ground to the companyFarillio is an innovative legal and business tech start-up, offering a unique platform that combines best-in-class technology with expert-led content. Our solution serves SMEs, landlords, individuals, households, and families,...

  • Divisional Manager

    1 month ago

    UK, UK, United Kingdom Kersia UK Full time

    About the Company:Kersia, a global leader in biosecurity and food safety, incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Holchem provide a unique technical hygiene service to the Food and Service Industries. Reporting directly to the Food and Beverage Sales Director, this is a permanent field-based role...

  • Key Account Manager

    4 weeks ago

    London, UK, UK, United Kingdom Zachary Daniels Full time

    Exciting Key Account Manager Opportunity, £60k + Benefits and Car Allowance!Zachary Daniels is thrilled to present an exciting opportunity to join a rapidly evolving organisation as a Key Account Manager. Are you passionate about streetwear? Do you see yourself driving the success of an iconic brand in this dynamic space? We're currently looking for a...

  • Key Account Manager

    1 month ago

    UK, UK, United Kingdom ELife Full time

    Our company: A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. All employees outside San Francisco headquarter work remotely.Elife is a Startup developing innovative technology in the passenger transport industry, providing any type of ground transportation...

  • National Key Account Manager

    2 months ago

    UK, UK, United Kingdom Peaple Talent Full time

    Peaple Talent has partnered with a leading Energy company who are recruiting a driven and customer focussed national Key account manager on a permanent basis. Reporting to the Head of New Energies you will working closely with the commercial leadership teams across all subsidiaries. You’ll have a consultative sales approach with a focus on building strong...

  • Key Account Manager – UK

    7 days ago

    , UK,, UK, United Kingdom Astellas Europe Full time

    Key Account Manager – UK About Astellas: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or...

  • Key Account Manager

    2 weeks ago

    London, UK, UK, United Kingdom LMA Recruitment Formerly Ball & Hoolahan Full time

    Account Manager – Wholesale customers£45-£48kBased London/hybridRare opportunity for an Account Manager to join this leading FMCG giant. Looking for an immediate or quick start in role!This is a new role to grow and shape where you will have responsibility for building high level external and internal relationships, drive sales volume, distribution and...

  • Senior Key Account Manager

    4 days ago

    UK, UK, United Kingdom Jinko Solar Co., Ltd. Full time

    JinkoSolar (NYSE: JKS) is one of the world’s largest solar module manufacturers. We distribute our solar products and sell our solutions and services to a diversified international utility, commercial and residential customer base all over the world.Come join a global number one company - we offer an exciting role with outstanding career perspective as...

  • Key Account Manager

    2 months ago

    UK, UK, United Kingdom Southco, Inc. Full time

    Key Account Manager (Manchester Base)The RoleThis is a field-based position, traveling at least 3-4 days a week, located in the Northwest, ideally close to the existing customer base, but with broader responsibility for developing assigned accounts across England and Wales.You will managing extensive business relationships with customers at all levels of the...

  • Key Account Director

    3 weeks ago

    UK, UK, United Kingdom ELife Transfer Full time

    Our Company:A fast-growing start-up headquartered in San Francisco, CA, USA in the heart of Silicon Valley. We recruit worldwide as our customer base is global. Reliable ground transportation provider, any type of vehicle globally.Vision: Reliable ground transportation services globally with all types of vehicles.​Mission: Empower high-quality local...

  • National Key Account Manager

    3 weeks ago

    UK, UK, United Kingdom Harbourne Associates Full time

    Job Title: National Key Account ManagerJob Purpose:As the National Key Account Manager, you will play a pivotal role in driving growth and profitability while increasing market share. You will be responsible for building on key relationships within the business and maintaining strategic relationships with internal and external stakeholders, including sales,...

  • Key Account Manager

    3 months ago

    London, UK, UK, United Kingdom MacGregor Black Full time

    Key Account Manager – Amazon & PureplayersDo you have a deep understanding of managing digital wholesale accounts including Amazon, Next, Zalando + others?Do you want to represent some world leading sports & fashion brands?Do you have the ability to add genuine value and grow into a team leader?MacGregor Black are partnering with a Leading Sports and...