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Facilities Coordinator

3 months ago

Manchester, Greater Manchester, United Kingdom Macro Full time

Facilities Coordinator Ref: 29941 Manchester


The Opportunity


We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team.


As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues.


Main Job Responsibilities


Manage the internal helpdesk for the client account, from task initiation to completion.


Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs.


Measure and report SLA response times, implementing escalation procedures when necessary.


Communicate job progress and open tasks to clients and key stakeholders.


Upload maintenance records/compliance certificates and amend asset information to the helpdesk database.


Handle escalations efficiently to minimise client impact.


Annually cleanse and refresh the electronic register, incorporating updates.


Collate quotes from suppliers and monitor spending against pre-agreed values.


Ensure accurate data in the helpdesk software for all locations in scope.


Proactively monitor services and contracts, suggesting improvements to processes.


Challenge contractor costs when deviations occur from the norm.


Liaise with regional client managers to maintain information flow.


Support monthly supplier reviews in collaboration with the wider team.


Field internal calls to assist with task management and updates for key clients, customers, and stakeholders.


Develop a thorough understanding of the contract's service delivery requirements.


Build relationships and trust with internal and external stakeholders across multiple regions.


Utilise company and client systems for data maintenance, updating, and extraction.


Support new building openings, coordinating suppliers to meet strict deadlines.


Regularly attend and review Macro communications to stay informed about current developments.


The job holder should ideally have:


Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel).


Facilities Management experience within the engineering environment.


Advanced Excel or database experience is advantageous.


Ability to think creatively and provide innovative solutions.


Strong administration skills with proven multitasking abilities.


Ability to thrive in a fast-paced, real-time environment.


Dedication to task completion and effective prioritization.


Problem-solving mindset and ownership of solutions.


Effective communication skills with a customer-focused approach.


Team player with good organisational skills.


Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.