Inside Sales Account Manager

1 month ago


Dunstable UK, Bedfordshire, United Kingdom Gilson Full time

The ideal candidate is a relationship builder with a strong passion for sales.

Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales

  • Meet or exceed established targets
  • Prospect for new business within target market segments
  • Maintain a comprehensive record of sales actions within CRM system
  • Create quotations and pricing agreements, following pricing guidelines
  • Participate in required and recommended training sessions to obtain and maintain product knowledge
  • Maintain KPIs
  • Work cross-functionally to ensure full customer service and improve value selling opportunities

Support

  • Follow up with in-house support on all customer inquiries regarding complaints and application questions
  • Ensure timely and effective resolution to all queries

General

  • Able to conduct effective online demos
  • Utilize all aspects of the CRM software system
  • Responsible for attaining and maintaining technical knowledge to support customers
  • Other duties as assigned


JOB REQUIREMENTS

Education

  • Degree in Life Sciences or a related field is preferred, or equivalent work experience

Work Experience

  • Previous outbound phone sales experience with defined sales targets
  • Minimum 2 years' sales / inside sales experience in related industry preferred
  • Experience working in a life science lab preferred

Skills or Knowledge

  • Computer proficiency required
  • CRM fluent for daily usage plus feeding and maintenance
  • Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
  • Excellent interpersonal and verbal communication skills
  • Ability to write business correspondence and reports
  • Confident, persuasive and winning phone presence
  • Ability to calculate figures and amounts including discounts, percentages, and volume
  • Strong organizational sills
  • Comprehensive selling skills and techniques (including negotiation)
  • Ability to work independently, essential

Other

  • Fluent in business English and French.
  • A valid driver's license and access to own vehicle required
  • Up to 10% overnight travel potential
  • Regular attendance and punctuality
  • Ability to work well with others
  • Ability to acquire new skills and to accommodate change in the workplace


ADDITIONAL SKILLS/EXPERIENCE

  • Experience in selling capital equipment
  • Lab bench experience using pipettes


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