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Account Manager for Inside Sales
2 months ago
The perfect candidate will be a skilled relationship builder with a deep enthusiasm for sales.
This role involves promoting and selling consumables and instruments through various channels including phone, email, and social selling platforms to a designated customer base as determined by management. The candidate will employ a mix of sales techniques and tools to meet objectives. The ideal individual is organized, self-motivated, and adept at using telephone sales skills to establish customer rapport and foster consultative sales relationships. This position requires working both independently and collaboratively within a team, managing administrative responsibilities, and documenting all activities in the CRM system.
KEY RESPONSIBILITIES
Sales
- Achieve or surpass established sales targets
- Identify and pursue new business opportunities within targeted market segments
- Maintain detailed records of sales activities in the CRM system
- Prepare quotations and pricing agreements in accordance with pricing policies
- Engage in necessary training sessions to enhance product knowledge
- Meet key performance indicators (KPIs)
- Collaborate across departments to ensure comprehensive customer service and enhance value selling opportunities
Customer Support
- Coordinate with internal support teams on customer inquiries regarding complaints and application-related questions
- Ensure prompt and effective resolution of all customer queries
General Responsibilities
- Conduct effective online demonstrations
- Utilize all features of the CRM software
- Maintain and enhance technical knowledge to assist customers
- Perform other duties as assigned
QUALIFICATIONS
Education
- A degree in Life Sciences or a related field is preferred, or equivalent professional experience
Experience
- Prior experience in outbound phone sales with defined sales objectives
- At least 2 years of sales or inside sales experience in a related industry is preferred
- Experience in a life science laboratory setting is advantageous
Skills and Knowledge
- Proficiency in computer applications is required
- Fluency in CRM usage for daily operations, including data entry and maintenance
- Ability to read, analyze, and interpret business publications, professional journals, technical procedures, or governmental regulations
- Exceptional interpersonal and verbal communication skills
- Capability to draft business correspondence and reports
- Confident and persuasive phone presence
- Ability to perform calculations including discounts, percentages, and volumes
- Strong organizational abilities
- Comprehensive sales skills and techniques, including negotiation
- Ability to work independently is essential
ADDITIONAL REQUIREMENTS
- Fluency in business English and French is required
- A valid driver's license and access to a personal vehicle are necessary
- Willingness to travel overnight up to 10% of the time
- Consistent attendance and punctuality are expected
- Ability to collaborate effectively with others
- Willingness to learn new skills and adapt to changes in the workplace
PREFERRED EXPERIENCE
- Experience in selling capital equipment
- Laboratory experience using pipettes
