Sales Account Manager
6 days ago
The ideal candidate is a relationship builder with a strong passion for sales.
Promotes and sells consumables and instruments via various channels to customers and prospects, as determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.
Key Responsibilities:
- Meet or exceed established sales targets
- Prospect for new business within target market segments
- Maintain a comprehensive record of sales actions within CRM system
- Create quotations and pricing agreements, following pricing guidelines
- Participate in required and recommended training sessions to obtain and maintain product knowledge
- Maintain key performance indicators (KPIs)
- Work cross-functionally to ensure full customer service and improve value selling opportunities
Support Functions:
- Follow up with in-house support on all customer inquiries regarding complaints and application questions
- Ensure timely and effective resolution to all queries
General Requirements:
- Able to conduct effective online product demonstrations
- Utilize all aspects of the CRM software system
- Responsible for attaining and maintaining technical knowledge to support customers
- Other duties as assigned
Requirements:
- Degree in Life Sciences or a related field is preferred, or equivalent work experience
Work Experience:
- Previous outbound sales experience with defined sales targets
- Minimum 2 years' sales / inside sales experience in related industry preferred
- Experience working in a life science lab preferred
Skills and Knowledge:
- Computer proficiency required
- CRM fluent for daily usage plus feeding and maintenance
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Excellent interpersonal and verbal communication skills
- Ability to write business correspondence and reports
- Confident, persuasive, and winning sales presence
- Ability to calculate figures and amounts including discounts, percentages, and volume
- Strong organizational skills
- Comprehensive selling skills and techniques (including negotiation)
- Ability to work independently, essential
Additional Requirements:
- Fluent in business English and French.
- A valid driver's license and access to own vehicle required
- Up to 10% overnight travel potential
- Regular attendance and punctuality
- Ability to work well with others
- Ability to acquire new skills and to accommodate change in the workplace
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