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Account Manager

2 months ago


Dunstable, Central Bedfordshire, United Kingdom Interface Recruitment Full time
About the Role

We are seeking an experienced Account Manager to join our team at Interface Recruitment. As an Account Manager, you will be responsible for maintaining and developing strong relationships with our clients, ensuring they have the right products configured to meet their needs.

Key Responsibilities
  • Develop and maintain relationships with clients at all levels, from system users to directors.
  • Act as the primary point of contact for clients, providing strategic communication and escalation support.
  • Take ownership of contract negotiations and ensure positive outcomes for all parties.
  • Facilitate and deliver account meetings, including agendas, minutes, and action plans.
  • Maintain and update client information in our CRM system.
  • Develop and maintain individual client roadmaps, including action plans, targets, and future plans.
  • Document and understand client-specific configurations and quirks.
  • Identify opportunities for clients to extend and develop their use of our products.
  • Supply detailed quotations to match client requirements.
  • Manage contract renewals and the full lifecycle of sales, from quotations to delivery and invoicing.
  • Deliver presentations and interact with clients at company conferences and seminars.
  • Provide aid with sales proposals, tender responses, and demonstrations of our software.
Requirements
  • Proven experience in key account management.
  • Excellent written and verbal communication skills.
  • Excellent time management, team working, and people skills.
  • Excellent listening, negotiation, and presentation skills.
  • Critical thinking and problem-solving skills.
  • Attention to detail and adherence to deadlines.
About Us

Interface Recruitment is a leading recruitment agency specializing in the development and supply of works and asset management systems to local government and utility services sectors. We have an unrivaled reputation for delivering quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.