Commercial Account Manager

6 days ago

Dunstable, Central Bedfordshire, United Kingdom whitbread Full time

About the Role

We are seeking a highly skilled and experienced Business Support Executive to join our team at Whitbread. As a Business Support Executive, you will play a critical role in supporting our commercial customers and ensuring their needs are met.

Key Responsibilities

  • Support all customer requirements of new and existing business accounts, developing relationships with key stakeholders across those organizations.
  • Support customers with business account queries, including new card queries, report access, card removal and addition, and invoice downloads.
  • Understand the key selling points of our business products, including Business Booker and Business Account, and provide support where necessary.
  • Regularly contact self-serve customers to understand their business requirements and provide support as needed.
  • Work within tight deadlines and manage multiple tasks simultaneously, resolving queries in a timely manner and in line with relevant SLAs.

Requirements

  • Ability to grow and develop strong working relationships with business customers.
  • Experience using business tools, including Business Booker, Business Account MI portal, Business Account Telesales portal, Microsoft Dynamics 365, Sales Portal, and CAFÉ X.
  • Ability to build genuine rapport and trust to win support at all levels of an organization externally and internally.
  • Ability to influence customer decisions.
  • Strong understanding and ability to explain the values and benefits of Business Booker, Business Account, and Commercial Agreements.
  • Dealing with difficult business customers, complaints, and queries from customers and/or the sales team.

About Us

At Whitbread, we believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organization that values diversity and welcomes applications from under-represented groups, including women, ethnic minorities, people with disabilities, and members of the LGBTQIA+ community.

We offer a range of benefits, including healthcare, discounts on Premier Inn stays and restaurant brands, and opportunities for career development and growth.

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