Regional Manager
4 weeks ago
Outline Responsibilities - West London
· Leading the Team
· Financial
· Strategy & Vision
· Culture & Values
· Marketing
· Regional Operations Manager
Detailed Responsibilities - West London
Leading the Team
· Consistently drive high operational standards
· Manage recruitment
· Strive to consistently deliver truly memorable experiences for our customers
· Lead from the front with regular customer contact and engagement
· Coach management team to deliver great experiences
· Chair weekly management meeting and share operation insights
· Review customer/member feedback looking to use the customer voice to drive continuous improvement
Financial
· Take full P&L responsibility
· Deliver quarterly Directors report
· Discuss monthly financial report with management team
· Achieve company KPI’s and develop as business grows
· Monitor and review F&B margins
· Assess and evolve staff rotas in relation to business trends
· Manage and control expenditure
Strategy & Vision
· Identify strategies to attract and retain new customers
· Regularly review F&B offerings
· Work with Assistant General Managers to develop on-going strategy
· Constantly assess market trends and competitor offerings
· Work with suppliers to constantly improve our products
Culture & Values
· Deliver the One Team ethos
· Keep site presentation to the highest standards
· Develop a Continuous Improvement “Kaizen” approach to operations
· Embody the Deliver +1 customer service company value
· Maintain regular open communication with the other MLG sites and head office
· Ensure highest Health & Safety standards adopted.
Marketing
· Develop marketing strategy through monthly review of annual plan.
· Work with marketing agency and social media creative to deliver campaigns
· Drive a culture of on-site content creation
· Complete & implement site rebranding
· Assess effectiveness of past campaigns and evolve for future use
Detailed Responsibilities - Regional
Regional Operations Manager
· Lead the group marketing strategy & planning for the 4 venues.
· Lead and partner with the venue GMs on key projects.
· Regularly visit the sites to ensure clear communication channels.
- · Manage supplier relationships at a group level.
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