Regional Manager

4 weeks ago


Feltham UK, London, United Kingdom Maple Leaf Golf Full time

Outline Responsibilities - West London

· Leading the Team

· Financial

· Strategy & Vision

· Culture & Values

· Marketing


· Regional Operations Manager


Detailed Responsibilities - West London

Leading the Team

· Consistently drive high operational standards

· Manage recruitment

· Strive to consistently deliver truly memorable experiences for our customers

· Lead from the front with regular customer contact and engagement

· Coach management team to deliver great experiences

· Chair weekly management meeting and share operation insights

· Review customer/member feedback looking to use the customer voice to drive continuous improvement

Financial

· Take full P&L responsibility

· Deliver quarterly Directors report

· Discuss monthly financial report with management team

· Achieve company KPI’s and develop as business grows

· Monitor and review F&B margins

· Assess and evolve staff rotas in relation to business trends

· Manage and control expenditure


Strategy & Vision

· Identify strategies to attract and retain new customers

· Regularly review F&B offerings

· Work with Assistant General Managers to develop on-going strategy

· Constantly assess market trends and competitor offerings

· Work with suppliers to constantly improve our products

Culture & Values

· Deliver the One Team ethos

· Keep site presentation to the highest standards

· Develop a Continuous Improvement “Kaizen” approach to operations

· Embody the Deliver +1 customer service company value

· Maintain regular open communication with the other MLG sites and head office

· Ensure highest Health & Safety standards adopted.


Marketing

· Develop marketing strategy through monthly review of annual plan.

· Work with marketing agency and social media creative to deliver campaigns

· Drive a culture of on-site content creation

· Complete & implement site rebranding

· Assess effectiveness of past campaigns and evolve for future use


Detailed Responsibilities - Regional

Regional Operations Manager

· Lead the group marketing strategy & planning for the 4 venues.

· Lead and partner with the venue GMs on key projects.

· Regularly visit the sites to ensure clear communication channels.

  • · Manage supplier relationships at a group level.


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