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Logistics Operations Specialist
2 months ago
Job Overview
This role is accountable to the Regional Ground Network Services Manager, Ground Network Operations Manager, Ground Network Supervisors, and Lead Agents. The Ground Network Services (GNS) agents play a crucial role in facilitating the GNS by overseeing daily truck operations and ensuring the seamless movement of GNS shipments throughout the network. This position may require various work schedules, including late afternoons, evenings, nights, weekends, and holidays.
Shift Details
This position operates on a night and day shift schedule of 18:00 - 06:00 / 06:00 – 18:00 with a 4 on 4 off rotation.
Key Responsibilities
Guarantee a smooth and timely freight processing flow. Ensure precise and prompt data entry into our operational systems. Optimize route planning and enhance truck utilization. Engage with customers (both internal and external) to coordinate their shipments while adhering to customer service standards. Foster and maintain positive relationships with suppliers. Comply with all regulations, both internal and external, in accordance with government mandates. Grasp department process flows and seek best practices to enhance operational efficiency and productivity. Ensure adherence to all standard operating procedures. Meet KPI standards as per the Company's guidelines. Communicate in a timely manner. Escalate issues to Management when necessary. Uphold the company's ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.Required Qualifications
Skills:
6 months to 1 year of relevant experience and/or training, or an equivalent combination of education and experience is preferred. Strong interpersonal skills, including the ability to listen, comprehend, and communicate effectively to achieve positive outcomes. Proactive with robust organizational skills. Basic proficiency in computer applications (Excel, Word, PowerPoint). Proficient in English.Desired Behaviors:
A positive attitude and a willingness to assist others.