Information Technology Desktop Support

4 weeks ago


Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom NRG. Full time

Responsibilities will include, but are not limited to:


IT Helpdesk and Desktop support:


Administration of the IT Helpdesk

Preparation and provision of hardware and software for new employees

Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents.

Assist IT infrastructure upgrades and installations as required.

Providing technical assistance for PC users, telephony, and mobile communications

Maintaining registers for maintenance and IT hardware and software asset database

Develop technical knowledge.


Software Application Support:

Enhancing skills and offering software support for all business software applications.

Assist in the installation of software updates.

Assist on software development projects as required.


Other responsibilities:

To assist in the preparation and delivery of IT training and awareness material

Maintaining consumable supplies for printers and other IT peripheral equipment

Perform other tasks and duties as required by the IT Infrastructure and Operations Manager


Desired Skills & Experience:


Essential

Educated to NVQ Level standard or equivalent experience.

Experience of helpdesk support

Understanding of Active Directory (including Administration)

Office 365 (including user/license Administration)

Azure (Entra ID) user and group administration

IT support (including Networking TCP/IP, DHCP/DNS)


Beneficial

Experience with setting up and troubleshooting Zoom/Teams meetings.

Experience with Freshservice IT service management or another leading ITSM tool.

Software applications support

Intune including

Autopilot laptop provisioning.

Apple iPhone/iPad enrolment

Understanding/Awareness of ITIL support framework


Personal

Professional telephone manner

Customer focused approach

Analytical

Problem solving

Assertive

Attention to detail.



  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Net Talent Full time

    IT Support EngineerLocation: NewcastleType: Full-time, PermanentSalary: £30,000 Role Overview:Provide 2nd and 3rd line helpdesk support via phone, email, and remote access.Implement IT projects independently and as part of a team.Key Responsibilities:Deliver 1st/2nd/3rd line technical support.Manage support queries and ticketsPerform system administration,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support :Administration of the IT HelpdesknPreparation and provision of hardware and software for new employeesnServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents.nAssist IT infrastructure upgrades and installations as...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom NRG. Full time

    NRG are working in partnership with ZeroLight who are seeking an experienced Head of IT to lead our multidisciplinary IT Team, ensuring quality and timely support, maintenance and compliance across their highly innovative and collaborative working environment.This is a managerial role that will oversee various IT functions including both internal and client...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    To act as a team leader for a Desktop Support team at a single site, managing the day-to-day running of a team alongside the Trust Desktop Support Manager. Including but not limited to, appraisals, sickness & absence, in house training, workload management and rotas where applicable. Primarily support and manage a Desktop Support team providing on-site and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Norton Rose Fulbright LLP Full time

    Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We...

  • Desktop Assessor

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Group Full time

    Desktop Assessor12-Month Max Term ContractQld or NSW LocationAbout the role:The Desktop Assessor is responsible for accurately assessing property damage through various assessing platforms such as desktop, virtual, and on-site assessments if needed.They play a crucial role in determining claim quantum and scope as per the relevant PDS. By engaging with...

  • Business Analyst

    2 weeks ago


    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Initialize Full time

    Business Analyst (Information Security projects) - Newcastle upon Tyne - ONLY APPLY IF CAN WORK IN THE NORTH EAST - Hybrid - up to £60k - global organisationYou will be an experienced Business Analyst with expertise in 1 or more: Information Technology, Cyber and Information Security and Business Administration.You will work alongside a global team, project...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Insight Global Full time

    One of our top IT companies are looking for a IT Support Engineer to join their exciting, fast-paced organization You will be responsible for providing first and second level IT support to their global employee base. This will be a 3 month rolling contract. Initially this role will begin as a onsite position, where you will be expected to be onsite at...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Careers Plus Full time

    A new opportunity has arisen for an IT Infrastructure Engineer to join our clients expanding IT Team. The successful candidate will have a minimum of five years experience and will be committed to being a part of new and exciting infrastructure projects.Our Client is a driving force in the North East, delivering nationwide accident management and...

  • VMware Engineer

    2 weeks ago


    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Pharaoh Capital Full time

    As a VMware engineer, you will configure and install all server hardware, including VMware, the Windows OS and administrative tools of Microsoft, such as MDT, MBAM, SCOM, as well as products procured from third parties, onto systems. You’ll build, configure, assess, and recommend hardware and software, dependant on customer focus. You will also work...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Eque2 Ltd Full time

    Eque2 provides financial, contract management, and estimating software tailored for construction businesses, standing out as market leaders in our field. Our excellence was recognised when we were awarded the title of “fastest-growing” tech company at the Thames Valley 2022 Tech Awards. Additionally, we've proudly earned the "Great Place to Work"...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Olympus UK & Ireland Full time

    Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.As an important ambassador for Olympus, you will...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Technology Full time

    Head of Information Security Home based with occasional expensed travel to Newcastle 80, ,000 per annum plus bonuses and more great benefits Hybrid and Flexible working available I am working with a renowned SAAS provider in the search for a Head of Information Security to take the reins on their cyber and information security with a plethora of...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom LeoVegas Group Full time

    ABOUT THE ROLEOur mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with...

  • Group FP&A Analyst

    2 weeks ago


    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Stanton House Full time

    Group FP&A Analyst required for a Private Equity back Technology business based in NewcastleUp to £65,000 + Bonus and BenefitsStanton House are exclusively partnering with a dynamic and innovative, private equity backed technology business who are looking for a Group FP&A Analyst to join the team and play a pivotal role in supporting strategic goals as the...


  • Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom E-Frontiers Full time

    Business Process Analyst 12 month contract Day rate: GBP500 per day (inside IR35) Location: Newcastle HybridAnalyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research,...


  • Newcastle Upon Tyne, Tyne & Wear, United Kingdom Norton Rose Fulbright LLP Full time

    Practice Group / Department: Practice Support - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time £20,000

    About the role: As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting, and resolving tickets in relation to issues with customer infrastructure such as...

  • 3rd Line Support

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Careers Plus Full time

    Job Description Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their...