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Desktop Support Team Leader
3 months ago
To act as a team leader for a Desktop Support team at a single site, managing the day-to-day running of a team alongside the Trust Desktop Support Manager.
Including but not limited to, appraisals, sickness & absence, in house training, workload management and rotas where applicable.Primarily support and manage a Desktop Support team providing on-site and remote support to NuTH sites including the Trusts community sites.
Work closely with the Trust Desktop Support Manager to support ongoing projects, recruitment, development plans and 3rd party relationships.To provide second
Provide second
- and third-line end user support to Trust and supported third party organisations. Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations. An ability to prioritise workloads to maximise the productivity of the desktop support function. An ability to work both under own initiative and also as a team player, with colleagues from both the Trust and from associated organisations.
An ability to provide end-user familiarisation with PC hardware and software facilities when installing new or upgraded systems for end users.
An ability to assess the suitability of PC locations from a Health & Safety perspective in relation to adequate lighting, desk space, seating arrangements.
Provide regular feedback to users on status and progress of their calls, including a knowledge of when to refer calls to alternative support staff or other support organisations.
Work with local and national service providers, and other third-party organisations to support troubleshooting where applicable.
Ensure that the highest quality advice and support is given to managers and clinicians to enable maximum achievement of benefits from IT.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
