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Endoscope Support Specialist

3 months ago

Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom Olympus UK & Ireland Full time

Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.


As an important ambassador for Olympus, you will often be the first point of contact for our customers helping them through various situations which could ultimately affect the day to day running of the department and services offered to the patient.


These types of issues include avoidable endoscope damage resulting in repairs, new starter training or understanding the correct method to clean an endoscope. In doing so effectively you will be helping ensure the delivery of vital medical procedures can continue wherever possible.


This is achieved by educating and persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage.


Three key areas:


Account Management

Regularly visit all customers on your territory, build relationships based on trust and rapport and provide ongoing customer support.


Data Analysis

Analyse repair trends to provide bespoke support aimed at reducing repairs.


Training and Education

Delivering exciting and engaging training sessions to groups of 2 to 50 (groups of 4 to 10 is the norm) using various methods such as group activities, hands on sessions, games, formal presentations and quizzes.


What will I be doing?


  • Achieving Repair Plan (company plan for repairs)
  • Customer Visits target (minimum level of Customer Visits)
  • Uptime Percentage Target (percentage of time equipment is available for clinical use)
  • Visit your customers ensuring they are following the correct processes, suggesting changes and delivering training, following up on each session to ensure learning points have been understood and implemented
  • Working closely with your in-field colleagues to ensure all future sales opportunities are maximised by helping them bring in new business and strengthening existing relationships
  • Analyse repair data to highlight hospitals/departments requiring specific focus/repair reduction support
  • Provide end user training and installation support for our range of Endoscopic Decontamination Equipment
  • Carry out onsite customer audits of equipment and processes
  • Record details of every customer visit on our CRM database ensuring all teams are aware of your work at that site
  • Meeting up with your Manager on a monthly basis to review progress and discuss the impact you are having on the sites in your area


What are we looking for?


  • Valid UK driving licence
  • Proven track record of building and maintaining strong relationships
  • Professional attitude with an eagerness to learn
  • Experience with MS Office (word, excel, PowerPoint)
  • Be comfortable working within a theatre/procedure/decontamination environment
  • Ability to work flexibly i.e. stay late or work weekends as the customer requires

What does Olympus offer?


  • In addition to a competitive salary, Olympus contributes greatly to employee pensions
  • All employees are eligible for private medical cover and life assurance
  • A generous annual leave entitlement which increases over your length of service
  • We have a subsidised staff restaurant on-site at our UK HQ (and free parking, of course)
  • Company Car or Car Allowance
  • Incentive Package


Other benefits include discounted gym membership, a free annual health check and so much more


At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.


We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown