Information Technology Desktop Support

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NRG. Full time

Responsibilities will include, but are not limited to:

IT Helpdesk and Desktop support :


Administration of the IT HelpdesknPreparation and provision of hardware and software for new employeesnServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents.nAssist IT infrastructure upgrades and installations as required.nProviding technical assistance for PC users, telephony, and mobile communicationsnMaintaining registers for maintenance and IT hardware and software asset databasenDevelop technical knowledge.


Software Application Support:

nEnhancing skills and offering software support for all business software applications.nAssist in the installation of software updates.nAssist on software development projects as required.


Other responsibilities:
nTo assist in the preparation and delivery of IT training and awareness materialnMaintaining consumable supplies for printers and other IT peripheral equipmentnPerform other tasks and duties as required by the IT Infrastructure and Operations Manager

Desired Skills & Experience:
EssentialnEducated to NVQ Level standard or equivalent experience.nExperience of helpdesk supportnUnderstanding of Active Directory (including Administration)nOffice 365 (including user/license Administration)nAzure (Entra ID) user and group administrationnIT support (including Networking TCP/IP, DHCP/DNS)


BeneficialnExperience with setting up and troubleshooting Zoom/Teams meetings.nExperience with Freshservice IT service management or another leading ITSM tool.nSoftware applications supportnIntune includingnAutopilot laptop provisioning.

nApple iPhone/iPad enrolmentnUnderstanding/Awareness of ITIL support framework

PersonalnProfessional telephone mannernCustomer focused approachnAnalyticalnProblem solvingnAssertivenAttention to detail.

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