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Information Technology Support Specialist
3 months ago
One of our top IT companies are looking for a IT Support Engineer to join their exciting, fast-paced organization You will be responsible for providing first and second level IT support to their global employee base.
This will be a 3 month rolling contract. Initially this role will begin as a onsite position, where you will be expected to be onsite at the clients office in Newcastle Upon Tyne.
Responsibilities:
- New Hires Requests, including building and imaging of laptops, app deployment and IT induction to all our new starters.
- Supporting AV equipment.
- Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
- Work collaboratively with a global team of support technicians
- Create knowledge base articles and review existing content to keep information up to date
- Identify and recommend opportunities to automate processes where appropriate
- Accurately track asset inventory and submit hardware orders for approval to manager
Targeting the following skillsets:
- Experience on a team focused on end user support.
- Windows operating experience.
- Office 365 knowledge.
If this role is of intrest to you please apply now
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