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Complaints Handler
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Complaints Handler
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Complaints Handler
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Complaints Handler
1 month ago
Complaints Handler
Nottingham/Home Working
£27,000
Monday to Friday, 9am-5.30pm / 10am-6.30pm
Temporary to Permanent Contract
Start date: Monday 19th August
Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.
You’ll be part of the dedicated Complaints Resolution team and you’ll manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all while being empathetic to each individual customer circumstance.
First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based for up to 12 weeks of training, so you must live a commutable distance from Nottingham.
What will the role involve:
- Managing customer complaints from receipt right through to resolution
- Completing thorough investigation to help understand the customers situation and find a resolution
- Issuing final written responses
- Understanding and adhering to industry regulations and company policies
- Supporting customers and resolving their concerns as quickly as you can
- Supporting the business to constantly improve processes
Who are we looking for?
- Experience of managing complaints from start to finish
- An excellent communicator, able to have challenging conversations
- A quick learner; the complaints department is fast-paced and you will be managing multiple complex issues at the same time
- Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great
What’s in it for you?
- Competitive salary
- Strong and diverse career progression for high performers – our client heavily invests in good people
- Open-plan, modern workspace with a fully serviced gym, subsidised restaurant, and coffee shop
Don't miss out - there are multiple positions available - Apply now
ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment. Holidays limited during training.