Customer Support Specialist

5 days ago


UK, UK, United Kingdom DiverseJobsMatter Full time

We are currently recruiting for a Customer Support Centre Specialist to join our team in Bristol on a full-time, permanent basis. As a member of the Customer Support Centre (part of the wider Customer Operations department), you will be supporting our customers through the Stopped Allowance process and managing the return of our Vehicles for the more non-standard collections. This is a blended role so the ability to adapt to a variety of tasks is key.


The Stopped Allowance journey for many of our customers is a worrying time, as they may face the possibility of losing their vehicle. Therefore, it is crucial to demonstrate compassion and patience. You will be responsible for making decisions that balance the needs of the customer and the business while maintaining a fair perspective.


In the Asset Recovery element of the role, you will assist in the locating and recovery of customers’ vehicles when they have not been returned through the normal process. This will require investigative skills and the ability to think creatively. You will also be involved in organising the repossession of vehicles and managing relationships with external agents.


Work is a blend of inbound calls and administrative casework and inbox management, and a flexible approach to switching between these skills is essential.


This role will cover 35-hours per week with 3-days being 09:00-17:00 and 2-days 10:00-18:00.

About You

  • You will show compassion and patience whilst balancing Customer and Business needs
  • You will be adaptable to work and be comfortable switching between skillsets quickly.
  • You will be enthusiastic about change & comfortable in a fast-paced environment
  • You will be approachable, supportive, and understanding with both your team and other colleagues within the department.
  • You will demonstrate resilience whilst under pressure and be able to solve issues in a logical manner.
  • You will take full ownership of problem and have a can-do approach to resolving
  • You will be confident in proactively supporting and interacting with other areas of the business and external agents.
  • You will have the confidence to explain rationale around any decision making and feel comfortable objection handling tricky situations.

Minimum criteria:

  • Experience of working in a customer focused area, meeting KPI’s and monthly Targets
  • Demonstrate a considerate and empathetic phone manner
  • Ability to influence others via effective communication
  • Basic computer skills including excel/word/PowerPoint
  • A proactive and motivated approach to resolving issues first time
  • Desire to learn and improve



  • UK, UK, United Kingdom EMIS Full time

    Here at EMIS we are looking for a Customer Support Specialist to come and join our customer driven, diligent and collaborative Edenbridge team on a permanent basis.You will be joining a team that provide outstanding customer experience to our APEX software customers. APEX is a business analytical tool that enables primary care organisations to analyse their...


  • UK, UK, United Kingdom Propel Full time

    Customer Support Specialist Opportunity We are currently representing an outstanding Sustainability Business who are looking to grow their team. The company provide Enterprise Businesses with a Sustainability Reporting platform. The role - Supporting the Account Manager in recurring meetings by preparing and presenting data trends and product updates.Assist...


  • UK, UK, United Kingdom Betterworks Full time

    Envision yourself here!Betterworks is on a journey to transform how HR technology buyers think about goal setting, performance management, and employee engagement. We support some of the world’s largest enterprises in goal setting and performance enablement, and we’ve only just begun.About BetterworksBetterworks is on a mission to make work better by...


  • UK, UK, United Kingdom ADP Full time

    ADP are hiring a Enterprise Processing Support Specialist to join our Enterprise Processing Team!Location: Our new Staines office (2 Causeway Park, The Causeway, Staines, TW18 3BF).Hybrid working - 3 days in office and 2 days from homeAre you ready to join a company offering career advancement opportunities throughout your career journey?Do you want to join...


  • UK, UK, United Kingdom Qargo TMS Full time

    About QargoQargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes...


  • UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...


  • UK, UK, United Kingdom ValuraNova Full time

    One of our key clients is a hyper-growth Medical Aesthetics company that manufactures and distributes energy-based devices. Having transitioned from distribution to a direct subsidiary just over a year ago and after their successful launch in the UK, our client stands out for embodying a robust culture that values collaboration, cutting-edge technology, and...


  • UK, UK, United Kingdom J&C Associates Ltd Full time

    Job Title: Customer Insights SpecialistLocation: Shoreditch (Hybrid – 3 days per week onsite)Duration: 12 months contract initiallyMax. Budget: £46.5k per annum + paid holidays + pension or £240 per day Inside IR35 Position Summary:The Customer Insights Specialist will have responsibility for customer research within the EMEA Digital Media Marketing...


  • UK, UK, United Kingdom Berg Search Full time

    At Berg Search, we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, marketing, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the...


  • UK, UK, United Kingdom Heidi Full time

    HeidiHeidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth.The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are...


  • UK, UK, United Kingdom Incora Full time

    Customer Program Specialist - Lachine, MontrealOur Incora Story is really taking off – we’d love you to join us for the journey.We are currently seeking an exceptional customer service professional to join us as a Customer Program SpecialistAs the leading supply chain solutions business in the aerospace industry Customers are at the heart of our...


  • UK, UK, United Kingdom Randox Health Full time

    Client Support Specialist – (Job Ref: 24N/CCSP)Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Client Support...


  • UK, UK, United Kingdom Gilson Full time

    We are looking for a Customer Support Coordinator to join our team in the UK. About the jobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Coordinator, you are our customers' daily single point of contact, and therefore need to deliver excellent customer service by effectively managing their...


  • UK, UK, United Kingdom First Point Group Full time

    FPG is recruiting for a Customer Service Specialist / Customer Success Manager with previous experience with service desk / 1st line / 2nd line / 3rd line support for telecoms hardware/connectivity such as Broadband CPE / Routers / Switches / 4G / ADSL / Cisco equipment. This opportunity will be split between 65% being the product expert / 20%...


  • UK, UK, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...


  • UK, UK, United Kingdom VP Plc Full time

    On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner. You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering...


  • UK, UK, United Kingdom VP Plc Full time

    On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner. You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering...


  • UK, UK, United Kingdom Adecco Full time

    Join our client's dynamic tech support team! As a Tech Support Specialist, you'll be responsible for providing top-notch technical support, triaging support requests, and managing incidents. You'll have excellent problem-solving skills, a passion for technology, and a drive to add value to every customer interaction. If you thrive in a fast-paced...


  • UK, UK, United Kingdom Found Full time

    Found are the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.We are looking for a Customer Support Administrator to join our friendly and growing team here at Found. We are searching for standout team members with a genuine passion for delivering...


  • UK, UK, United Kingdom GRIDSERVE Full time

    Assist our customers through the charging process across various channels including Telephony, Email and Live Chat.Monitoring and management of customer cases raised by the Customer Services Desk within the Management System (Microsoft Dynamics D365).Ensure the customer cases are investigated and responded to in accordance with our service levels.Support the...