Customer Support Specialist
1 month ago
Customer Support Specialist Opportunity
We are currently representing an outstanding Sustainability Business who are looking to grow their team. The company provide Enterprise Businesses with a Sustainability Reporting platform.
The role -
- Supporting the Account Manager in recurring meetings by preparing and presenting data trends and product updates.
- Assist in drafting formal Scopes of Work, Technical Specifications, and Contracts.
- Manage post-meeting follow-up actions, ensuring tasks are completed through a technical support request ticketing system.
- Handle user and technical support queries via a ticketing system, driving requests to timely resolution.
Experience -
- 1-2 Years of Technical Account Management or Support roles ideally within SaaS.
- Experience in managing user/technical support queries within a request ticketing system.
- Ability to take initiative, self-learn, and work effectively with a SaaS product.
- Excellent communication and documentation skills, with strong attention to detail in capturing and summarizing meeting minutes.
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