Customer Support Specialist

1 month ago


UK, UK, United Kingdom Propel Full time

Customer Support Specialist Opportunity


We are currently representing an outstanding Sustainability Business who are looking to grow their team. The company provide Enterprise Businesses with a Sustainability Reporting platform.


The role -

  • Supporting the Account Manager in recurring meetings by preparing and presenting data trends and product updates.
  • Assist in drafting formal Scopes of Work, Technical Specifications, and Contracts.
  • Manage post-meeting follow-up actions, ensuring tasks are completed through a technical support request ticketing system.
  • Handle user and technical support queries via a ticketing system, driving requests to timely resolution.


Experience -

  • 1-2 Years of Technical Account Management or Support roles ideally within SaaS.
  • Experience in managing user/technical support queries within a request ticketing system.
  • Ability to take initiative, self-learn, and work effectively with a SaaS product.
  • Excellent communication and documentation skills, with strong attention to detail in capturing and summarizing meeting minutes.



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