Customer Support Associate

2 months ago


UK, UK, United Kingdom DA Financial Trading Recruitment Full time

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.


The role offers a basic salary of up to £35k, plus bonus/benefits.


London central, office based (nearest station Liverpool St.) 1 day per week working from home.


This is a permanent role.


You must have previous experience in a customer support role with fluent level Italian literacy to be considered. Ideal candidates will have worked within the Financial Services industry in a similar role.


Responsibilities

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, phone calls in a prompt and professional manner.
  • Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
  • Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
  • Dealing with complaints of a varying nature promptly and effectively
  • Help and support customers in understanding terms, conditions, and procedures
  • Liaising with all departments to resolve issues, coordinating communication internally and externally
  • Impeccable telephone etiquette is a must


Requirements:


  • Previous experience in a customer related/support function
  • Knowledge and experience of financial markets is a plus
  • Computer literate in Microsoft Office packages, particularly Excel
  • Experience using MT4/MT5 platforms is a plus
  • Excellent English and Italian, both written and spoken.


  • Customer Success

    5 days ago


    London, UK, UK, United Kingdom Artis Works Full time

    We're a fast-growing commodities trading tech company and we're looking for a Customer Success & Operations Associate to help us cover the groundwork as we scale.In this role, you'll handle customer support queries, assist with daily operations, and contribute to product-related tasks. You’ll gain significant exposure to commodities trading...

  • Licensing Associate

    2 weeks ago


    UK, UK, United Kingdom Clifton Search Full time

    Licensing Associate- In House- BristolOur client is a society publisher with the perfect blend of a not-for-profit purpose and a commercial perspective. We have an exciting opportunity for an experienced Licensing Associate to join the team based in Bristol. The Licensing Associate will be responsible for performing sales licensing and negotiation activity...

  • Customer Success

    4 days ago


    London, UK, UK, United Kingdom Artis Works Full time

    We're a fast-growing commodities trading tech company and we're looking for a Customer Success & Operations Associate to help us cover the groundwork as we scale.In this role, you'll handle customer support queries, assist with daily operations, and contribute to product-related tasks. You’ll gain significant exposure to commodities trading...


  • UK, UK, United Kingdom AB Agri Full time

    Customer Support Team Leader - PeterboroughJob Title: Customer Support Team Leader Location: Peterborough, Cambridgeshire, UK Contract type and shift: Permanent – Hybrid role, minimum of two days a week in the office. Operational hours between 08:00 – 17:30.ARE YOU A natural leader with a proven history of building engaged, efficient teams? Comfortable...


  • UK, UK, United Kingdom IRIS Software Group Full time

    Job Title: Senior Customer Renewals Advisor Reporting to: Customer Renewals Manager Direct Reports: None Location: Remote1. Company OverviewIRIS Software Group is a global leader in mission-critical software solutions and one of the UK’s largest privately-held software companies. We empower over 100,000 customers in 135 countries to make better business...


  • UK, UK, United Kingdom Gilson Full time

    We are looking for a Customer Support Coordinator to join our team in the UK. About the jobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Coordinator, you are our customers' daily single point of contact, and therefore need to deliver excellent customer service by effectively managing their...


  • UK, UK, United Kingdom ADP Full time

    ADP are hiring a Enterprise Processing Support Specialist to join our Enterprise Processing Team!Location: Our new Staines office (2 Causeway Park, The Causeway, Staines, TW18 3BF).Hybrid working - 3 days in office and 2 days from homeAre you ready to join a company offering career advancement opportunities throughout your career journey?Do you want to join...


  • UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Head of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...


  • UK, UK, United Kingdom CRS Full time

    Customer Support Executive Hybrid working- 2 days a week in Londoncirca £28K basic salaryDo you want to join an established and exciting fintech player with significant growth plans?My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option...


  • UK, UK, United Kingdom EMIS Full time

    Here at EMIS we are looking for a Customer Support Specialist to come and join our customer driven, diligent and collaborative Edenbridge team on a permanent basis.You will be joining a team that provide outstanding customer experience to our APEX software customers. APEX is a business analytical tool that enables primary care organisations to analyse their...


  • UK, UK, United Kingdom DiverseJobsMatter Full time

    We are currently recruiting for a Customer Support Centre Specialist to join our team in Bristol on a full-time, permanent basis. As a member of the Customer Support Centre (part of the wider Customer Operations department), you will be supporting our customers through the Stopped Allowance process and managing the return of our Vehicles for the more...


  • UK, UK, United Kingdom Artisan Full time

    Company DescriptionWe are a Y Combinator-backed startup creating AI Employees and consolidated software, starting with our AI BDR Ava and our consolidated outbound sales platform. We are looking for a superstar Support Specialist to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.Job DescriptionWe are...

  • Associate Director

    2 days ago


    UK, UK, United Kingdom Ventro - Fire Compliance Full time

    Job Title: Associate DirectorLocation: Nottingham Contract Type: Permanent, Full-time, Monday-FridayVentro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. Due to expansion, Ventro are looking for an Associate Director to join the team to lead a team of Project Managers and drive their...

  • Warehouse Associate

    3 weeks ago


    UK, UK, United Kingdom Incora Full time

    Warehouse Associate - RosevilleAccountability And ScopeThe Warehouse Associate I is accountable, under direct supervision, to fill customer order requirements with strongteam coordination and follow-through abilities to complete the full cycle of receiving, stock put away, picking,packing, stocking, documenting and shipping customized orders, accurately and...


  • UK, UK, United Kingdom Qargo TMS Full time

    About QargoQargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes...


  • UK, UK, United Kingdom Steppe2 Full time

    Job Description:We are looking for a motivated and energetic individual to join our team in a business development associate role. As an entry level Business Development Associate, you'll play a crucial role in facilitating sales and promoting brands within London. About us:Our company prioritises customer-centric values and actively partners with...


  • UK, UK, United Kingdom Boehringer Ingelheim Full time

    OutlineWe are looking to bring a talented clinical expert to our Boehringer-Ingelheim medical team to deliver high quality cardio-renal-metabolic education to our NHS partners across the Yorkshire & North-East England regions. This is an exciting opportunity to join our local team committed to improving care for people living with cardio-renal-metabolic...


  • UK, UK, United Kingdom Found Full time

    Found are the exclusive in-house operator of market leading UK developer FEC. We are striving to be the no.1 experience led, brand-centric 360 lifestyle operator in the UK.We are looking for a Customer Support Administrator to join our friendly and growing team here at Found. We are searching for standout team members with a genuine passion for delivering...

  • Compliance Associate

    1 month ago


    UK, UK, United Kingdom Gresham Hunt Full time

    Compliance Associate – 1 Year FTCAsset and Investment ManagerLondon – Up to £70,000Gresham Hunt has been mandated by our Asset and Investment Management client to find an experience Compliance Associate on a one year contractual basis.Our client is a leading provider of asset and investment management services across a diverse range of asset classes....

  • Associate Director

    2 days ago


    UK, UK, United Kingdom Buckden Partners Full time

    We are recruiting an Associate Director to join our client’s Origination Team, supporting two Senior Directors in cultivating and maintaining client relationships. This role is region-specific, with a preference for candidates based in London, Manchester, or Birmingham.Ideal CandidateThe successful candidate will have extensive experience in the SME...