Customer Support Associate

3 months ago


UK, UK, United Kingdom DA Financial Trading Recruitment Full time

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.


The role offers a basic salary of up to £35k, plus bonus/benefits.


London central, office based (nearest station Liverpool St.) 1 day per week working from home.


This is a permanent role.


You must have previous experience in a customer support role with fluent level Italian literacy to be considered. Ideal candidates will have worked within the Financial Services industry in a similar role.


Responsibilities

  • Deal with day-to-day customer queries.
  • Respond to incoming emails, chat, phone calls in a prompt and professional manner.
  • Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
  • Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
  • Dealing with complaints of a varying nature promptly and effectively
  • Help and support customers in understanding terms, conditions, and procedures
  • Liaising with all departments to resolve issues, coordinating communication internally and externally
  • Impeccable telephone etiquette is a must


Requirements:


  • Previous experience in a customer related/support function
  • Knowledge and experience of financial markets is a plus
  • Computer literate in Microsoft Office packages, particularly Excel
  • Experience using MT4/MT5 platforms is a plus
  • Excellent English and Italian, both written and spoken.



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