Customer Service Specialist
2 months ago
One of our key clients is a hyper-growth Medical Aesthetics company that manufactures and distributes energy-based devices. Having transitioned from distribution to a direct subsidiary just over a year ago and after their successful launch in the UK, our client stands out for embodying a robust culture that values collaboration, cutting-edge technology, and exceptional service.
They are now looking for a Customer Service Specialist to act as the face of the company and be the first point of contact for both potential new clients and existing customers. The mission of this role is to ensure that all customers receive a premium level of service and support in areas such as front of house, customer service, and service coordination. It requires a highly communicative and proactive individual who excels in multitasking, thinks methodically to solve customer problems, and is passionate about delivering exceptional support to both customers and internal teams. A high level of organisational skills and personal accountability are essential to ensure customer requests are fully resolved and closed.
Key responsibilities:
- Respond to customer inquiries via phone and email, delivering prompt and accurate information while maintaining a solid understanding of our products and services to offer informed assistance.
- Support the processing of orders, updating customer accounts, and completing other administrative duties tied to customer service.
- Address and resolve customer complaints and issues efficiently, escalating more complex cases to senior management or appropriate stakeholders when necessary.
- Organise transportation for goods, ensuring delivery schedules meet customer requirements, and collaborate with service teams to coordinate and confirm annual servicing, installations, and maintenance visits.
- Conduct follow-ups with customers after services to ensure satisfaction and gather feedback for ongoing improvement.
To be considered for the role, you must closely match the following criteria:
- Previous experience in a customer service role and proven track record of demonstrating a positive and professional demeanour when addressing customer concerns.
- Proficiency in using Microsoft products (Word & Excel).
- Previous experience with Salesforce, Netsuite and Teams would be considered a plus.
- Hybrid office-based role with 3-4 days office based in London.
- Occasional overnight stays will be required.
-
Customer Service Specialist
2 weeks ago
UK, UK, United Kingdom First Point Group Full timeFPG is recruiting for a Customer Service Specialist / Customer Success Manager with previous experience with service desk / 1st line / 2nd line / 3rd line support for telecoms hardware/connectivity such as Broadband CPE / Routers / Switches / 4G / ADSL / Cisco equipment. This opportunity will be split between 65% being the product expert / 20%...
-
Customer Service Representative
3 weeks ago
UK, UK, United Kingdom CheqUp Full timeJob Title: Customer Service RepresentativeSalary: £26,500 per annumHours: 42.5 hours per week, Monday to Friday, 9:00 to 17:30. Some weekend hours may be requested post-training.About Us:CheqUp is a trusted provider of specialist weight loss solutions, combining cutting-edge medication with expert guidance to support sustainable weight management and...
-
Customer Service Specialist
2 months ago
UK, UK, United Kingdom DataCareers Full timeGerman Speaking Customer Service SpecialistLocation - Newport Pagnell (2-3 days a week in the office & 2 days working from home)This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and efficiently. Responsibilities:To...
-
Customer Service Executive
1 month ago
UK, UK, United Kingdom Membership Bespoke Full timeCustomer Service ExecutiveMembership OrganisationPermanent 37 hours per weekMilton Keynes OfficeSalary £28,000 pa Benefits: Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assuranceMy client, a membership organisation is recruiting for a 2 Customer Service Executives.Main Responsibilities of the Membership...
-
Customer Support Specialist
4 months ago
UK, UK, United Kingdom EMIS Full timeHere at EMIS we are looking for a Customer Support Specialist to come and join our customer driven, diligent and collaborative Edenbridge team on a permanent basis.You will be joining a team that provide outstanding customer experience to our APEX software customers. APEX is a business analytical tool that enables primary care organisations to analyse their...
-
Customer Service Representative
3 weeks ago
UK, UK, United Kingdom CheqUp Full timeJob Title: Customer Service RepresentativeSalary: £10,000 per annumHours: 15 hours per week on the weekends with a possibility to increase hours as required. **Please note the training for the first month is full time Monday to Friday 9AM to 5PM.About Us:CheqUp is a trusted provider of specialist weight loss solutions, combining cutting-edge medication with...
-
Customer Service Specialist
4 weeks ago
Central Bedfordshire, UK, UK, United Kingdom United Wheels Inc. Full timeCOMPANY INFORMATIONWe’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We supply 5 million+ bicycles annually to thousands of Retail locations and Customers in more than 50 countries. We are known in the industry for durability, innovation, comfort, and style - for every member of the...
-
Customer Experience Manager
2 weeks ago
UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeBackground The InsurEvo Group is a fast-growing, multi-award-winning travel insurance broking group with a brand portfolio that serves different consumer cohorts and demographics across the UK, Ireland, and Australia. We have two core, highly respected brands, AllClear Travel Insurance and InsureandGo, which have covered over 30 million customers since their...
-
Head of Customer Success
2 months ago
UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeHead of Global Customer Success (Mat Cover)Company:Series-A funded scale-up RegTech business, in growth mode!Recognised and partnered with leading global financial institutions!Helping FI’s make historically complicated processes, super simple and save them a lot of time!The opportunity:Initially a Maternity cover role (6 months), but with definite scope...
-
Customer Program Specialist
4 weeks ago
UK, UK, United Kingdom Incora Full timeCustomer Program Specialist - Lachine, MontrealOur Incora Story is really taking off – we’d love you to join us for the journey.We are currently seeking an exceptional customer service professional to join us as a Customer Program SpecialistAs the leading supply chain solutions business in the aerospace industry Customers are at the heart of our...
-
Customer Support Specialist
1 week ago
UK, UK, United Kingdom Artisan Full timeCompany DescriptionWe are a Y Combinator-backed startup creating AI Employees and consolidated software, starting with our AI BDR Ava and our consolidated outbound sales platform. We are looking for a superstar Support Specialist to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.Job DescriptionWe are...
-
Customer Insights Specialist
2 weeks ago
UK, UK, United Kingdom J&C Associates Ltd Full timeJob Title: Customer Insights SpecialistLocation: Shoreditch (Hybrid – 3 days per week onsite)Duration: 12 months contract initiallyMax. Budget: £46.5k per annum + paid holidays + pension or £240 per day Inside IR35 Position Summary:The Customer Insights Specialist will have responsibility for customer research within the EMEA Digital Media Marketing...
-
UK, UK, United Kingdom Language Matters Recruitment Consultants Ltd Full timeJob Reference: FE 25820aJob Title: Norwegian speaking Customer Service RepresentativeJob Type: PermanentLocation: BasildonSalary: £32,000 per annum If you are a Norwegian speaker, apply below for this exciting new role! On behalf of an international client we are looking for a Norwegian speaking Customer Service Representative to join their new team. The...
-
Customer Service Advisor
2 months ago
UK, UK, United Kingdom VP Plc Full timeA great job opportunity has arisen for a Customer Service Advisor to join our busy team located in our client’s offices in Thurnscoe, South Yorkshire. The successful applicant will be working on one of our biggest and most important customer accounts and will be tasked with building strong internal and external relationships with a view to maximising...
-
UK, UK, United Kingdom The Curve Group Full timeHead of Customer Support (Mortgages)Milton KeynesHybrid role - 3 days in the office, 2 from homeFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate...
-
Customer Service Advisor
2 months ago
UK, UK, United Kingdom Insight Select Full timeCustomer Service and Fleet Accounts Executive / £30,000 / GravesendMy client, a leading global distributor, is seeking a Customer Service and Fleet Accounts Executive To support both the Customer Service team and UK Fleet Contracts. This will involve supporting Business Development Managers as they aim to win new contracts and developing relationships with...
-
Customer Service Representative
3 weeks ago
UK, UK, United Kingdom Swipe Say Easy Full timeDeliver Excellence: Customer Service Representative Needed!Are you passionate about helping others and providing top-notch customer service?We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction.ResponsibilitiesRespond to customer...
-
Customer Service Manager
2 weeks ago
UK, UK, United Kingdom Kick ICT Group Ltd Full timeKick ICT GroupKick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry....
-
Customer Service Representative
3 weeks ago
UK, UK, United Kingdom Hartford Advisers Full timeCompany Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...
-
Customer Service Manager
2 weeks ago
UK, UK, United Kingdom Morgan Ryder Full timeCustomer Services ManagerLocation: LiverpoolSalary: £60k basic plus, pension, 25 holidays, Life cover x3, Pension 6.75%Hols 23 days, Medical Cashback PlanAbout the Role:We are looking for a dynamic and experienced Customer Service Manager to join our team based in Liverpool. This role will see you leading a dedicated customer service team in delivering...