Customer Support Executive
7 days ago
Customer Support Executive
Hybrid working- 2 days a week in London
circa £28K basic salary
Do you want to join an established and exciting fintech player with significant growth plans?
My client is a retail finance platform and credit brokerage providing services to UK merchants and lenders to enable them to offer point of sales finance as a payment option across all sales channels.
We are looking for smart, ambitious and driven individuals who want to build a career in ecommerce and financial services. This is a exciting role that will provide you with great opportunities to develop your career.
You will be tasked with supporting a range of customers, retailers & lending partners whilst wokring closely with developers and wider ops team
This is a hybrid role, working in the office 2 days per week. The role is shift based:
- Early 8-5
- Mid 9-6
- Late 10-3 then 5-8
Monday - Sunday
Responsibilities of the Customer Support Executive
- Handling queries via zenn desk platforms, inbound calls and live chat
- Inc general enquiries, claims, refunds, settlements, compliants
- Work with the tech team to support the reporting of bugs, service related tech issues and other adhoc software queries
- Provide the best level of customer support to represent the brand to a high quality
Requirements for the Customer Support Executive
- 1+ years experience in a customer support role ideally within financial services or ecommerce
- Experience using Zenndesk
- Creative problem solver
- Customer first mentality
- Professional attitude
- Excellent phone & written communicaiton skills
- Willing to work shift pattern above
Benefits for the Customer Support Executive
- Company bonus scheme
- Medical Cash plan
- Pension - up to 8 % and matched 8% by company
- 2 x Life Assurance
- Income protection up to 50% for 3 years
- Cycle to work scheme
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