Customer Service Specialist

12 hours ago


UK, UK, United Kingdom GRIDSERVE Full time
  • Assist our customers through the charging process across various channels including Telephony, Email and Live Chat.
  • Monitoring and management of customer cases raised by the Customer Services Desk within the Management System (Microsoft Dynamics D365).
  • Ensure the customer cases are investigated and responded to in accordance with our service levels.
  • Support the monitoring activities through case analysis to identify the charger problems within the EV charger network.
  • Develop a strong relationship with support functions within GRIDSERVE to continually improve processes and policies following direct customer interaction and feedback.
  • Troubleshoot and resolve technical incidents or complaints at first point of contact using several supporting systems and colleagues.
  • Become a GRIDSERVE ambassador, ensuring, where relevant, that our products and services are signposted through customer interactions.
  • Design your own learning and development plan, leaning on Managers and resources to plan out your future within GRIDSERVE.
  • Maintain our key performance targets, ensuring our customers receive both the quality and efficiency required.
  • Follow communication procedures and guidelines.
  • Assist with any other administrative duties to promote the smooth operation of the Customer Department and the Customer Service team.
  • Perform such other tasks and services which GAPS may reasonably request from time to time in connection with the delivery of services.



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