Complaints Manager
5 days ago
Job Description***Complaints Manager required***Are you an experienced complaints manager seeking your next challenge?Do you enjoy people management?Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?If 'yes' then this role could be for youA very good client of ours is in need of someone with considerable knowledge and practical experience of managing and administering complaints. Applicants must have worked in a complaints setting previously, ideally dealing with administering social care complaints, and be able to hit the ground running with minimal training and oversight. This position is critical to ensuring compliance with statutory obligations while fostering collaborative relationships that deliver positive outcomes for the organisation.Key Responsibilities will include:Managing complaints on behalf of the client from beginning to end.Managing standard complaints administration tasks. This will include triaging complaints, recording complaints, giving advice to the team, wider colleagues and public, and helping with responses where required. The post will have supervisory oversight of 3 people (2 FTE).Candidate Requirements:Expertise in complaints management, ideally with some experience of complaints in relation to social care matters.Excellent communication skills, with a proactive and positive approach.Ability to manage multiple complaints at any one time, under tight deadlines while maintaining a solution-focused mindset.Duration: Minimum 6 monthsTo apply please contact Kate Jasper in our Manchester office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
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Complaints Manager
1 week ago
West Midlands, United Kingdom Sellick Partnership Full time***Complaints Manager required***Are you an experienced complaints manager seeking your next challenge?Do you enjoy people management?Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?If 'yes' then this role could be for you! A very good client of ours is in need of someone with considerable...
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Complaints Manager
2 hours ago
West Midlands, United Kingdom Sellick Partnership Full timeComplaints Manager required Are you an experienced complaints manager seeking your next challenge? Do you enjoy people management? Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation? If 'yes' then this role could be for you! A very good client of ours is in need of someone with considerable...
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Housing Complaints Officer
3 days ago
Midlands, United Kingdom Hays Full timeYour new companyYou'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally.Your new roleAs a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and...
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Senior Complaints Manager — Social Care
13 hours ago
West Midlands, United Kingdom Sellick Partnership Full timeA leading recruitment agency is seeking a Complaints Manager to oversee the management of complaints in the social care sector. This role requires proven expertise in complaints management, strong communication skills, and the ability to handle multiple complaints under tight deadlines. The successful candidate will manage a team and ensure compliance with...
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Housing Complaints Officer
4 days ago
West Midlands, United Kingdom Hays Full timeYour new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and...
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Customer Insight and Complaints Officer
5 days ago
West Midlands, United Kingdom Sandwell Council Full timeCustomer Insight and Complaints Officer Sandwell Council invites applications for the Customer Insight and Complaints Officer – Adult Social Care, based within the Customer Insight Team in the Assistant Chief Executive’s Directorate. Professional, communicative, and detail-oriented individuals will undertake customer liaison and lead on complex adult...
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Housing Complaints Officer
4 days ago
West Midlands, United Kingdom Hays Full timeYour new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and...
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Customer Insight and Complaints Officer
7 days ago
West Midlands, United Kingdom We Manage Jobs(WMJobs) Full timeOverview Excellent opportunity has become available for a Customer Insight & Complaints Officer – Adult Social Care based within the Customer Insight Team in the Assistant Chief Executives Directorate. Competent individuals with excellent communication skills both written and verbal along with a keen eye for attention to detail are sought to undertake...
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Customer Insight and Complaints Officer
2 weeks ago
West Midlands (Region), United Kingdom Venn Group Full time** Customer Insight and Complaints Officer **Rate of Pay**: £20ph Umbrella (Inside IR35) **Duration**: 3 month rolling contract **Hours**: 37 hours **Location**: Hybrid working (Mixture of onsite in Sandwell and Working from home) **Start Date**: ASAP We are currently working with an organisation looking for a **Customer Insight and Complaints Officer** to...
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West Midlands, United Kingdom We Manage Jobs(WMJobs) Full timeA local authority organization is seeking a Customer Insight & Complaints Officer for Adult Social Care within the Customer Insight Team. The successful candidate will manage complex complaint investigations, requiring excellent communication and organizational skills. Applicants need a minimum of 2 GCSEs, including English. The role includes liaising with...
