Customer Insight and Complaints Officer
2 weeks ago
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Customer Insight and Complaints Officer
**Rate of Pay**: £20ph Umbrella (Inside IR35)
**Duration**: 3 month rolling contract
**Hours**: 37 hours
**Location**: Hybrid working (Mixture of onsite in Sandwell and Working from home)
**Start Date**: ASAP
We are currently working with an organisation looking for a **Customer Insight and Complaints Officer** to work for a 3 month rolling contract. The role is 37 hours working from home although occasionally may be required to work from an on-sitelocation in Sandwell.
The role involves agreeing complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organisedwith good time management skills.
**Role Requirements:
- They need to have experience of working in Adult Social Care/undertaking Adult Social Care complaint investigations in line with the Social Care legislation
- Competent individuals with excellent communication skills both written and verbally along with a keen eye for attention to detail are sought to undertake customer liaison and lead on complex adult social care complaint investigation cases in line with theLocal Authority Social Services and National Health Service Complaints (England) Regulations 2009
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