Complaints Manager
2 days ago
Complaints Manager required Are you an experienced complaints manager seeking your next challenge? Do you enjoy people management? Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation? If 'yes' then this role could be for you A very good client of ours is in need of someone with considerable knowledge and practical experience of managing and administering complaints. Applicants must have worked in a complaints setting previously, ideally dealing with administering social care complaints, and be able to hit the ground running with minimal training and oversight. This position is critical to ensuring compliance with statutory obligations while fostering collaborative relationships that deliver positive outcomes for the organisation. Key Responsibilities Managing complaints on behalf of the client from beginning to end. Managing standard complaints administration tasks. This will include triaging complaints, recording complaints, giving advice to the team, wider colleagues and public, and helping with responses where required. The post will have supervisory oversight of 3 people (2 FTE). Candidate Requirements Expertise in complaints management, ideally with some experience of complaints in relation to social care matters. Excellent communication skills, with a proactive and positive approach. Ability to manage multiple complaints at any one time, under tight deadlines while maintaining a solution-focused mindset. Duration: Minimum 6 months To apply please contact Kate Jasper in our Manchester office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. #J-18808-Ljbffr
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Complaints Manager
1 week ago
West Midlands, United Kingdom Sellick Partnership Full time***Complaints Manager required***Are you an experienced complaints manager seeking your next challenge?Do you enjoy people management?Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?If 'yes' then this role could be for you! A very good client of ours is in need of someone with considerable...
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Senior Complaints Manager — Social Care
2 days ago
West Midlands, United Kingdom Sellick Partnership Full timeA leading recruitment agency is seeking a Complaints Manager to oversee the management of complaints in the social care sector. This role requires proven expertise in complaints management, strong communication skills, and the ability to handle multiple complaints under tight deadlines. The successful candidate will manage a team and ensure compliance with...
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Complaints Manager
7 days ago
Midlands, United Kingdom Sellick Partnership Limited - Public Sector Full timeJob Description***Complaints Manager required***Are you an experienced complaints manager seeking your next challenge?Do you enjoy people management?Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?If 'yes' then this role could be for you!A very good client of ours is in need of someone with...
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Housing Complaints Officer
6 days ago
West Midlands, United Kingdom Hays Full timeYour new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and...
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Customer Insight and Complaints Officer
6 days ago
West Midlands, United Kingdom Sandwell Council Full timeCustomer Insight and Complaints Officer Sandwell Council invites applications for the Customer Insight and Complaints Officer – Adult Social Care, based within the Customer Insight Team in the Assistant Chief Executive’s Directorate. Professional, communicative, and detail-oriented individuals will undertake customer liaison and lead on complex adult...
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Housing Complaints Officer
6 days ago
West Midlands, United Kingdom Hays Full timeYour new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and...
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Customer Insight and Complaints Officer
1 week ago
West Midlands, United Kingdom We Manage Jobs(WMJobs) Full timeOverview Excellent opportunity has become available for a Customer Insight & Complaints Officer – Adult Social Care based within the Customer Insight Team in the Assistant Chief Executives Directorate. Competent individuals with excellent communication skills both written and verbal along with a keen eye for attention to detail are sought to undertake...
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Complaints Manager
4 days ago
West Bromwich, United Kingdom Sellick Partnership Limited - Public Sector Full timeJob Description***Complaints Manager required***Are you an experienced complaints manager seeking your next challenge?Do you enjoy people management?Do you have a proven track record in successfully managing a high volume of complaints on behalf of an organisation?If 'yes' then this role could be for you!A very good client of ours is in need of someone with...
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Complaints Manager
5 days ago
West Gorton, United Kingdom CarFinance 247 Full timeAre you a coaching expert with a passion for driving performance and development? CarFinance 247 is looking for a dynamic Complaints Manager to lead our Experience and Complaints function, helping us deliver exceptional results and ensure continuous improvement. xsabvtc Apply now, read the job details by scrolling down Double check you have the necessary...
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West Midlands, United Kingdom We Manage Jobs(WMJobs) Full timeA local authority organization is seeking a Customer Insight & Complaints Officer for Adult Social Care within the Customer Insight Team. The successful candidate will manage complex complaint investigations, requiring excellent communication and organizational skills. Applicants need a minimum of 2 GCSEs, including English. The role includes liaising with...
