Studio Administrator

2 weeks ago

London, United Kingdom Sweatlounge Full time

As a Studio Administrator and Longevity Specialist, you will play a critical role in ensuring the smooth operation of our studio and delivering exceptional customer experiences. Your responsibilities will include:
Customer Service:

- Greet and assist customers in a friendly and professional manner.
- Provide information about infrared sauna benefits and studio services.
- Assist clients with inquiries, bookings, and aftercare guidance.

Studio Operations:

- Maintain cleanliness and organization in sauna rooms and common areas.
- Monitor sauna schedules and assist in coordinating appointments
- Manage daily sales software to accuracy
- Ensure sauna equipment is properly functioning and report any issues.

Assistance with Sessions:

- Assist clients in understanding and properly using sauna equipment.
- Monitor session durations and adhere to safety guidelines.
- Address client needs during sessions and ensure a comfortable experience.

Sales and Upselling:

- Promote studio memberships and packages to enhance customer loyalty.
- Provide information on additional wellness products or services offered.

Administrative Tasks:

- Handle payment transactions and maintain accurate records.
- Assist in inventory management and restocking of supplies.
- Support with general administrative duties as needed.
- Wash, fold and replace white goods & towels

**Requirements**:

- A genuine desire to promote positivity and provide exceptional service
- Basic knowledge of health and wellness concepts.
- Ability to handle transactions and use of a point-of-sale system.
- Flexibility in work hours, including evenings and weekends.
- Previous experience in a customer-facing role is a plus.
- A verifiable history of excellent attendance

**Benefits**:

- Competitive Pay
- Private Medical Insurance (full time)
- On-going training provided on infrared sauna benefits and usage as well as new developments in the longevity space
- Free unlimited Infrared Sauna membership
- Opportunity for growth within a dynamic wellness-oriented environment
- Off-sites and staff events
- 20 Holiday Days per year

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- On-site gym
- Private medical insurance
- Transport links

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- London (required)

Work Location: In person

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