Senior Systems Administrator

**Important**:
**Location**: Fully remote. Must be based in the UK or Europe. Applicants outside these regions will not be considered.

**Visa Sponsorship**: Not available at this time. Applicants must be eligible to work in their current country of residence.

**Application Requirements**:Submit your CV in.pdf format only.

**Right to work**: If an offer of employment is made to you, you will need to produce a piece of valid ID to prove your right to work.

We’re seeking a customer-focused and proactive Senior Systems Administrator to manage our cloud-based infrastructure, provide remote technical support, oversee software licenses, and handle new equipment procurement.

**Job Overview**:
As the Senior Systems Administrator, you’ll manage and optimise our cloud-based systems, including Google Workspace, Jira, Confluence, Slack and tools for game development such as Unity and Plastic SCM.

You’ll also support a remote team using MacOS and Windows based devices, ensuring security and efficiency. Additionally, you’ll oversee software licenses and subscriptions, ensuring compliance and cost-effectiveness, as well as the specification, sourcing, and distribution of new equipment.

**Key Responsibilities**:
**Service management**:

- Ensure fast resolution of service issues and new service request, proactively address underlying process, system and efficiency issues
- Deliver high level of end user customer satisfaction

**Cloud Infrastructure Management**:

- Manage and maintain the studio’s cloud-based systems, including Google Workspace, Atlassian Suite (Jira, Confluence), Slack, Miro, Perforce, and Plastic SCM.
- Ensure these systems are optimized and secure for the remote team

**End-User Device Management**:

- Provide support for a fully remote workforce using personal devices (laptops, PCs, tablets).
- Ensure secure configurations, offer troubleshooting assistance, and resolve issues across MacOS and Windows environments.

**Device Specification and Procurement**:

- Work with team members to define requirements for new devices, select appropriate hardware based on performance and compatibility
- Source the best options from suppliers, and coordinate the distribution of equipment to new and existing team members.

**System Security**:

- Implement robust security measures for cloud systems and personal devices to safeguard against unauthorized access, cyber threats, and vulnerabilities.
- Conduct security audits, configure access controls, and enforce security best practices, including data backup and disaster recovery plans.

**Software License & Subscription Management**:

- Manage all software licenses and subscriptions for the studio, including tracking usage, ensuring compliance with licensing agreements, and negotiating with vendors to secure the best value.
- Proactively identify opportunities to optimize software costs and streamline subscriptions.

**Automation & Integration**:

- Set up and maintain integrations between various cloud-based systems (Google Workspace, Jira, Slack)
- Automate administrative tasks to enhance productivity and reduce manual efforts.

**User Support and Training**:

- Provide technical support and training, ensuring best practices in system usage and security.
- Educate users on best practices for system usage, data security, and device management.

**Documentation and Reporting**:

- Maintain detailed documentation on system configurations, software licenses, and processes.
- Provide regular performance and incident reports.

**Skills and Qualifications**:
**Technical Proficiency**:

- Around 5+ years of experience managing cloud-based systems such as Google Workspace, Jira, Confluence, and other collaboration tools.
- Expertise in managing and supporting hybrid environments across personal MacOS and Windows devices.
- Experience with managing software licenses and subscriptions, ensuring compliance, and vendor negotiations.
- Familiarity with hardware specification, procurement, and remote device management

**Security Expertise**:

- Strong understanding of cloud security principles, access controls, and vulnerability management.
- Experience conducting security audits, managing data protection, and implementing disaster recovery plans.

**Certifications** (preferred):

- Google Workspace Administrator, Atlassian Jira Administrator, or relevant cloud certifications.
- IT Security

**Bonus Points**:

- Experience with Unity or other game development platforms.
- Familiarity with Perforce and Plastic SCM in remote game development workflows.

**Benefits**:

- Competitive salary from a Living Wage Accredited employer.
- Opportunities for career advancement and professional development.
- Flexible hybrid work model allowing for remote work with occasional in-person meetings as required.
- Private medical and dental insurance.
- Studio closure over the holiday period.
- Industry-leading parental leave policies and childcare support.

**About Us**:
Since 2015,