Contact Centre Advisor

**Your role**: Join our dynamic Organisational Business Support Team in the role of Contact Centre Advisor. We're on the lookout for a passionate, empathetic, and strong-willed individual eager to join our dedicated, non-emergency contact team. As a key player, you will significantly impact our core mission of "protecting communities and saving lives" by supporting our home fire safety efforts. This is your call to become a part of our team **About you**: We are dedicated to enhancing the safety and well-being of Greater Manchester's residents through focused fire prevention measures. We are looking for a compassionate and professional individual to join our team as a Contact Centre Advisor. **Key Duties**: - Conduct initial assessments for Home Fire Safety Assessments and schedule appointments using specialised software. - Handle enquiries from the public and partner agencies promptly and politely. - Collaborate with partners to significantly impact fire prevention efforts. - Offer comfort and reassurance as a trusted advisor. **What You Need to Join Us**: - Experience in customer service, ideally within a contact or call centre environment. - Exceptional interpersonal, communicative, and listening abilities. - The capacity to stay composed during busy times. - Adaptability to evolving and complex situations. - Strong team player with the capability to work autonomously. - A consistently caring and professional demeanour. - Proficiency in Microsoft Office and a sound educational background or relevant experience. - A readiness to embrace and master new competencies. **Why Join Us**: - Make a meaningful impact on the safety of Greater Manchester's residents. - Be part of a supportive and dedicated team. - Opportunities for professional growth and development. **About us**: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. **Our offer**: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: Greater Manchester Combined Authority - Home | greater.jobs **Mandatory Information**: **Privacy Notice** Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. **Hybrid working** This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work. **DBS Check** Safeguarding Policy and Procedure