Contact Centre Advisor

5 days ago

Manchester, United Kingdom Jobwise Ltd Full time

**Have you got experience in Customer Service? Are you a individual that is compassionate, patient, a great listener and communicator? If you’re seeking a new challenge in a organisation that literally saves lives then we have the role for you**

**We are looking to recruit a committed and passionate Customer Service Advisor to join the team at Greater Manchester Fire & Rescue Services based at their headquarters in Swinton.**

**Offering a 12 month fixed contract, a great starting salary of £20,850, excellent training, hybrid working from home 2-3 days a week, immediate start, free parking and great hours of Monday to Friday 9am - 5pm, no weekends or rota shifts**

**What will you be doing as a Customer Service Advisor?**
- Using your amazing communication skills to provide fire prevention services to vulnerable residents within the community
- Contacting individuals who have been referred by various authorities who are at risk of fire in their homes
- Putting your compassion and patient into every call to explain the process and book appointments for the fire prevention unit to attend their properties
- Taking inbounds from varies organisations within the community and arrange fire prevention demonstration bookings
- Enjoying a purely phone-based role, working with a headset and CRM database

**We would LOVE to hear from you if you have the following skills and experience**:

- You have a caring personality that enables you to put yourself in other people’s shoes
- Have worked in Customer Service, Contact Centre, Outbound or Inbound phone based roles
- Enjoy working with vulnerable people and providing a service that can really make a difference

**What’s in it for you as a Customer Service Advisor?**
- Fixed contract for 12 months
- Excellent starting salary of £20,850
- Immediate start
- Fantastic training
- Full time hours Monday to Friday 9am - 5pm - no weekends or shifts
- Hybrid working from home and in office
- Full kit provided
- Opportunity to work within a great organisation
- Free onsite parking

**Job Type**: Permanent

**Salary**: £20,852.00-£23,484.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

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