Contact Centre Agent

2 weeks ago

Manchester, United Kingdom Richard Abson Group Full time

**Role - Contact Centre Customer Advisor**
**Location - Manchester**
**Salary - £22,500 OTE £25,000**

Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact centre.

Your role will be to book customers vehicles in for service, maintenance, or repair work. You’ll be maintaining a good rapport with the customer and upsell products/services where possible. Taking 70-100 calls a day.

Duties
- To answer customer telephone enquiries for service in an efficient, courteous and friendly manner.
- To maintain a high standard of customer service contact when booking customers into the system.
- To organise the loading of the workshop system to ensure efficient utilisation of workshop capacity.
- To carry out systematic follow up, upsell and prospecting activities.
- To control the reservation of the loan car fleet.
- To produce repair orders with all relevant documents attached ready for the customer’s arrival.
- To carry out planned customer follow up and prospecting programs as agreed with your manager, and actively promote the sale of accessories, extended warranties and seasonal campaigns.

You’ll be based in a team of 14 Advisors, work Monday to Friday on a rota either 8am-5pm, 8:30am-5:30pm or 9am-6pm and 1 in 3 Saturdays 8:30am-12:30noon (Paid at overtime).

If this role appeals to you the please APPLY NOW or contact Jake Jones at Richard Abson Group ASAP

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JJ-00010982

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