Senior Contact Centre Advisor

5 days ago

Manchester, United Kingdom Simpson Millar LLP Full time

**Job Title**: Senior Contact Centre Advisor / Senior Call Centre Advisor

Location: Manchester / Hybrid - 3 days per week in the office (after completing training)

**Salary**: Up to £25,000 plus an on target quarterly bonus

**Benefits**: 25 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay, life assurance, employee assist program and many more
At Simpson Millar, we are actively recruiting Senior Contact Centre Advisors to join our team in Manchester.
You will be responsible for handling new business calls in a professional manner, identify legal requirements and facilitate a smooth transition into the legal specialist and practice areas. It involves working closely with the legal specialist teams and legal practice areas, whilst delivering great customer service on every call.
For this role it is essential that you have previous experience in handling inbound and outbound calls in a high-volume environment, as well as working towards KPI’s and targets. We are looking for someone who is energetic and enthusiastic about helping our clients and the team, as well as having a genuine desire to show the caller/client we care.
Importantly, you will have an empathetic nature in order to deal with the type of claims and/or injury that our clients have suffered.

So why join Simpson Millar?
At Simpson Millar, we provide flexible working and a relaxed dress code, and more importantly colleagues who are on hand to assist your development. We’ve branded ourselves as The Open Lawyers, and that’s a commitment to both our clients and our colleagues.
At Simpson Millar our Culture is key for us, it drives us and makes us who we are. We’re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time.
There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients.

Diversity and Inclusion

**Salary**: £25,000.00 per year

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