Contact Centre Assistant Manager

5 days ago


Manchester, United Kingdom Office Angels Full time

**Contact Centre Assistant Manager**

**Not for profit organisation**

**Manchester City Centre**

**£26,000 - £35,000 per annum + excellent benefits**

**Hybrid working**

Office Angels are currently recruiting for a Contact Centre Assistant Manager to join our client based in Manchester City Centre.

Duties will include:

- Manage and motivate a team of contact centre advisors
- Monitor and report on service delivery
- Set clear objectives and targets
- Deal with escalations and issues
- Represent the contact centre at senior management meetings
- Deputise for the Contact Centre Manager when required
- Experience supervising or managing staff
- Experience dealing with escalated issues
- Experience of relevant software including MS Word, Excel, Outlook and internal bespoke systems/CRMS
- Understanding of GDPR and confidentiality
- Ability to work within strict policies and procedures
- Strong communication skills including first class written skills
- Excellent interpersonal skills with the ability to work well with others
- Great organisational ability and attention to detail

**Salary**: £26,000 - £35,000 per annum

35 hours per week, flexitime

25 days holiday

Pension

Private medical

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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