Contact Centre Assistant Manager

3 days ago


Manchester, United Kingdom Search Consultancy Full time

**Job Title: Assistant Contact Centre Team Manager**

**Job Location: Manchester City Centre**

**Job Salary: £26,000 - £35,000 DOE**

**Job Hours: Monday to Friday, 9:00-4:30**

Are you an experienced Contact Centre Team Manager looking for the next step in your career?

Due to expansion we are looking for an Assistant Team Manager leading our Customer Service Team within our Regulatory Body Business in Manchester City Centre

**The package for Assistant Contact Centre Team Manager**:

- £46,000 to £35,000 salary depending on experience
- Up to 38 days per year holiday
- 15% non-contributory pension
- Full flexible/hybrid working
- Private medical/dental
- Amazing offices in Manchester City Centre
- Discounts at hundreds of retailers and restaurants
- Regular staff socials
- No weekend work
- Working for a genuinely market leading business

We are looking for an Assistant Contact Centre Team Manager to join our Regulatory Body business in Manchester. The role will involve being responsible for all the teams 1-2-1's, coaching, call listening and development.

**What we need from you for the role of Assistant Contact Centre Team Manager**:

- Experience in managing a call centre team
- Experience of working within a regulated environment
- Amazing people skills and the ability to lead by example
- Experience in people management including 1-2-1's, PDP's and PIP's
- A person with a positive attitude, and outgoing personality

Sound like your ideal job?

**Key words: Manchester, Collections, Customer Service, Manchester Team Leader, Manchester Team Manager, Manchester Collections, Manchester City Centre



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