Junior Call Centre Agent

2 weeks ago


Leeds, United Kingdom MARKETING MOMENTUM LIMITED Full time

**Role Overview**:
We are seeking a **Junior Call Centre Agent** to join our team and support our outbound and inbound customer communications. This is a fantastic opportunity for someone looking to gain hands-on experience in marketing and customer engagement.

**Key Responsibilities**:

- Make outbound calls to potential clients to promote products and services.
- Handle inbound enquiries and provide accurate, helpful information.
- Update client records and maintain detailed notes on interactions.
- Support marketing campaigns by following scripts and communicating brand messages effectively.
- Assist in resolving customer queries and concerns promptly.
- Collaborate with the team to achieve daily and weekly targets.

**Requirements**:

- Excellent verbal communication skills and a friendly, professional phone manner.
- Ability to follow scripts and guidelines accurately.
- Strong organisational skills and attention to detail.
- Enthusiastic, motivated, and eager to learn.
- Previous call centre or customer service experience is a plus but not essential.
- Comfortable working in a fast-paced, target-driven environment.

**What We Offer**:

- Hands-on experience in a marketing and customer engagement environment.
- Opportunity to develop communication and sales skills.
- Training and mentorship from experienced professionals.
- Collaborative and supportive team culture.

Pay: From £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Work Location: In person



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