Junior Call Centre Agent

1 week ago


Leeds, United Kingdom GROUP SILVERLINE LIMITED Full time

**Role Overview**:
As a **Junior Call Centre Agent**, you will be responsible for engaging with customers on behalf of our clients. You’ll handle inbound and outbound calls, provide product and service information, and support marketing campaigns. This role is ideal for someone with excellent communication skills who wants to start or grow their career in marketing and customer service.

**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote client products and services.
- Handle inbound calls and respond to customer enquiries in a professional and friendly manner.
- Maintain accurate records of calls, leads, and customer interactions.
- Support marketing campaigns by providing feedback from customer conversations.
- Work closely with team members to meet daily and weekly performance targets.
- Participate in ongoing training to develop communication, sales, and customer service skills.

**What We’re Looking For**:

- Excellent verbal communication and interpersonal skills.
- Confident, friendly, and customer-focused attitude.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast-paced, target-driven environment.
- Team player with a positive and proactive approach.
- No previous experience required, full training provided.

**What We Offer**:

- Comprehensive training and continuous support.
- Clear career progression into senior customer service, marketing, or management roles.
- Supportive, energetic, and collaborative team environment.

**Kick-start your career in marketing and customer service today**

Pay: From £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 2HL (required)

Work Location: In person



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