Junior Call Centre Associate

2 weeks ago


Leeds, United Kingdom PULSE POINT CONNECTIONS LTD Full time

**About the Role**:
We are looking for an enthusiastic and customer-focused **Junior Call Centre Associate** to join our direct marketing team. This entry-level position is ideal for someone looking to kick-start their career in customer service and sales, while gaining valuable experience in a dynamic and fast-paced call centre environment.

As a Junior Call Centre Associate, you’ll play a key role in engaging with potential and existing customers over the phone, promoting products and services on behalf of our clients, and supporting the success of our direct marketing campaigns.

**Key Responsibilities**:

- Make outbound calls to prospective customers and respond to inbound enquiries
- Promote and explain products and services in a clear and engaging manner
- Build rapport with customers and provide excellent customer service
- Accurately record customer information and outcomes of each call
- Meet daily and weekly targets in line with campaign goals
- Provide feedback and insights to improve customer engagement and campaign performance
- Work closely with team leaders and follow set scripts and procedures

**What We’re Looking For**:

- Strong communication and listening skills
- Confident, friendly, and professional phone manner
- Positive attitude and willingness to learn
- Ability to stay motivated and resilient in a target-driven environment
- Strong attention to detail and organisational skills

**What We Offer**:

- Comprehensive training and support from day one
- A collaborative and energetic team environment
- Clear opportunities for career growth and progression
- Exposure to high-profile campaigns and clients

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 (required)

Work Location: In person

Application deadline: 05/05/2025
Expected start date: 05/05/2025



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