Junior Call Centre Assistant

2 weeks ago


Leeds, United Kingdom FAIR DEAL WINDOWS YORKSHIRE LIMITED Full time

**About the Role**

We are seeking a motivated Junior Call Centre Assistant to join our dynamic marketing team. This entry-level position is ideal for someone looking to develop their communication skills and gain hands-on experience in a fast-paced call centre environment supporting marketing campaigns.

**Key Responsibilities**
- Assist with handling inbound and outbound calls to customers and prospects.
- Support the team in delivering clear information about marketing services and promotional offers.
- Help manage customer enquiries, feedback, and requests efficiently and courteously.
- Update and maintain accurate customer records and call logs within the CRM system.
- Collaborate with colleagues to ensure smooth daily operations of the call centre.
- Participate in training sessions to improve product knowledge and customer service skills.
- Support administrative tasks related to call centre activities as required.

**Skills and Qualifications**
- Good communication and interpersonal skills.
- Friendly and approachable telephone manner.
- Organised with an ability to manage multiple tasks.
- Basic computer skills and familiarity with CRM systems is a plus.
- Ability to work well within a team and follow instructions.
- Previous customer service or call centre experience is advantageous but not essential.
- Eager to learn and develop professionally.

**What We Offer**
- Full training and ongoing support to help you succeed.
- A positive and inclusive work environment.
- Opportunities to build a career within marketing and customer service.

**Ready to kick-start your marketing career?**

Pay: From £30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Work authorisation:

- United Kingdom (required)

**Location**:

- England, LS13 4NT (required)

Work Location: In person



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