Junior Call Centre Agent

2 weeks ago


Leeds, United Kingdom PULSE POINT CONNECTIONS LTD Full time

**About the Role**:
We are currently looking for a motivated and confident **Junior Call Centre Agent** to join our dynamic direct marketing team. This is an entry-level role ideal for someone who enjoys speaking with people, has a professional phone manner, and is eager to build a successful career in sales and customer service.

As a Junior Call Centre Agent, you will play a key part in promoting products and services on behalf of our clients over the phone. You’ll be responsible for engaging with potential customers, generating interest, and helping convert leads into sales.

**Key Responsibilities**:

- Make outbound calls to prospective customers as part of marketing campaigns
- Communicate clearly and effectively about the features and benefits of various products and services
- Answer inbound queries, providing excellent customer service and support
- Maintain accurate records of customer interactions and sales outcomes
- Meet and exceed daily, weekly, and monthly performance targets
- Work closely with the team to share feedback and improve call strategies
- Uphold a positive brand image and represent clients professionally

**What We’re Looking For**:

- Strong verbal communication skills and a confident phone presence
- A friendly, enthusiastic, and customer-focused attitude
- Good listening skills and the ability to handle objections
- Self-motivated with a willingness to learn and develop
- Able to work well both independently and as part of a team

**What We Offer**:

- Comprehensive training and ongoing support
- A fun and inclusive team environment
- Opportunities to progress into senior roles and team leadership

If you’re ready to build your communication skills, grow professionally, and work with a supportive team, we’d love to hear from you

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 (required)

Work Location: In person

Application deadline: 04/05/2025
Expected start date: 05/05/2025



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