Junior Call Centre Agent
1 week ago
**Role Overview**
As a Junior Call Centre Agent, you will be responsible for making outbound calls to potential customers, responding to inbound enquiries, and supporting the sales and marketing teams by promoting our client services. This role is ideal for someone looking to start a career in marketing or customer service, with opportunities to develop communication and sales skills.
**Key Responsibilities**
- Make outbound calls to potential customers to introduce marketing campaigns and offers
- Handle inbound customer enquiries professionally and promptly
- Provide accurate information about products and services
- Record customer interactions and update relevant databases
- Assist in meeting team targets and contribute to campaign success
- Work collaboratively with sales and marketing teams to maximise customer engagement
- Maintain a positive and professional attitude at all times
- Follow company policies and procedures to ensure compliance and quality standards
**Requirements**:
- Excellent verbal communication and listening skills
- Friendly and approachable manner
- Ability to work under pressure and meet targets
- Strong attention to detail and organisational skills
- Willingness to learn and develop within a team environment
- Previous customer service or call centre experience is a plus but not essential
**What We Offer**
- Full training and ongoing support
- Career progression opportunities within the company
- Friendly, supportive team environment
- Experience working with well-known brands and marketing campaigns
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- West Yorkshire, LS3 1HS (required)
Work Location: In person
Application deadline: 01/06/2025
Expected start date: 02/06/2025
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