Customer Service Administrator

Office Angels have exciting opportunities for a Customer Service Administrator professional to join the growing team for one of the top 10 Universities in the country.

The University foster an outstanding and inclusive community, and enhanced strategic partnerships. With beautiful surroundings and outstanding reputation we are excited to support the growth of the vital cleaning professional team.

**Role: Customer Service Administrator**

**Contract: Temp to perm - initial 3 months contract before perm is offered**

**Hours: Working day is 8am to 16:20 Mon-Fri**

**Pay: £10.85 per hour**

**The post holder will work closely with other staff in the Estate's office and Workshops to provide administrative support. The post is challenging and involves dealing with a wide range of matters in support of the various functions of the Department of Estates.**

**There will be the need for flexible working on two or three occasions during the year to cover for Open Days and student in-take weekends. Flexibility is required to ensure helpdesk is covered at all times (08:00-17:20) between the team.**

**Main duties and responsibilities**

**Admin support**

**1**

As a member of the team, to support members of the Department with typing, photocopying, printing, scanning, circulating and compiling documentation.

**2**

With colleagues, assume responsibility for the opening and distribution of the post on a daily basis.

**3**

Provide hospitality for meetings

**4**

Become familiar with the University's and Estates room booking system.

**5**

Become familiar with the audio-visual equipment used by the Department of Estates so that assistance can be given at meetings when asked by colleagues.

**7**

Administer the department's internal training database

**8**

Take minutes of various meetings on behalf of Estates.

**9**

Keep departmental documents up to date such as telephone lists and contractor information leaflets

**10**

Manage a range of office supplies and equipment.

**11**

Issue and add new keys / create reports using the Estates key management system

**12**

Regularly review, update and create new documents in the Customer Services office manual

**13**

Book/administer training courses

**Communication**

**14**

Inform building users and other interested parties regarding interruptions to estates services e.g. power & water shutdowns etc.

**15**

Manage (create, edit and update) web pages on a regular basis

**Helpdesk**

**16**

Part of the team providing a facilities management service every day between 8.00am and 5.20pm.

**17**

**18**

Use excellent customer service skills to ensure that the Helpdesk is seen as a professional, responsive facility.

**19**

Build strong relationship and liaise with the Estates Workshops/Accommodation and other University departments on a regular basis.

**20**

**21**

Be knowledgeable about the departments various SLA's

**Reception**

**22**

Answer the Department's Reception hatch.

**23**

Respond to queries from visitors and be willing to assist in answering their questions.

**24**

Direct visitors to their destination, both within Estates and to locations around the campus.

**Procurement**

**25**

Competently follow purchasing procedures using Agresso and/or Marketplace and online purchases.

**26**

Monitor stock levels and place orders for office consumables, travel and car hire.

**Web**

**27**

Manage (create, edit and update) web pages on a regular basis.

**Contractors**

**28**

Facilitate contact between the visitor and his/her Estates' contact.

**29**

Assist with the signing-in of contractors when requested to do so.

**30**

Give guidance to contractors about the campus and contractor compounds when required.

**31**

Issue keys when requested to do so by a member of Estates' staff.

Liaise with Access Control (Security) to issue access cards

**32**

Explain and facilitate parking on campus when appropriate.

**Quality Management**

**36**

Administer the quality management system.

**Events**

**37**

Facilitate and represent the team at internal events such as Suppliers Expo.

The postholder may be required from time to time to undertake other duties of a similar nature as reasonably required by the Department's management or work in other parts of the University Estate.

**Office Angels UK**

**T**
0207 038 6595

**M**: 07732080839

**10 Bishops Square, London, E1 6EG**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jade Trevorrow