Customer Services Administrator

Customer Services Administrator

**Reports to: Team Leader**

**Main Location: Bath hybrid working 2 days in office 3 days at home**

**Salary: £21,680 + bonus + excellent benefits**

Are you passionate about Customer Service and believe in putting the customer at the heart?

Are you looking for a role that offers the flexibility of working from home, but still being able to

have the office environment and morale needed as well?

Our hybrid working model offers all employees the option to work from home 3 days a week and 2

days in our Bath office.

Our mix of office and home working supports the Novia collaborative culture whilst also enabling

our people to flex where they work

About us

We’re Novia. An award-winning financial technology company based in the heart of beautiful Bath.

Providing Financial Advisers with all the technology, trading capabilities and services they need
- we help them deliver great outcomes for their clients.

Ours is a fast paced, energetic environment where no two days are the same. And as we enter a

new phase of growth, we couldn’t be more excited about the future. So, if you’re looking for

variety, great perks and opportunities at every turn, join us.

About the role

Working alongside other operational teams, it’s down to our Client Services Administration

department to process high volumes of instructions received, completing all work correctly first

time, every time. The team ensure we continue to provide an unbeatable customer service to our

clients.

Join us as a Client Services Administrator and we’ll look to you to deal with any queries and

requests from Financial Adviser firms, and occasionally, their clients. You’ll also be responsible for

accurately processing New Investments and assisting with various administrative aspects of the

Novia platform, across multiple product wrappers.

About you (what we’re looking for)

Working well under pressure and meeting tight deadlines is second nature to you. Able to work

alone and as part of a team, you’ll put your strong attention to detail to good use here - day in,

day out. You’ll also: 

Be an excellent communicator 

Have a positive can-do attitude and an interest in working in Finance

And if you have relevant experience or a Financial Service qualification - that’s even better but

not essential as all training will be provided.

Rewards and Benefits 

Competitive salary. 

Hybrid Working (split between home and office). 

Discretionary bonus each year. 

34 days holiday per calendar year including bank holidays, with the option to purchase or
sell up to 5 additional days per year. 

Wellbeing day to use at your discretion such as a birthday, moving house, pamper day. 

Supported and encouraged professional development. 

Private Medical scheme (single cover that can be increased to FULL Family). 

Income protection scheme. 

Life assurance scheme. 

Group contributory pension scheme. 

Interest free season ticket loans for travel costs. 

Novia Foundation Day in support of charitable activities. 

We encourage internal progression at Novia, with many of our employees going on to
become Team Leaders, Managers, Subject Matter Experts and many more. 

We're proud of our company culture at Novia. From rewards and incentives, remote team
socials to fun quizzes, our friendly and welcoming teams at Novia strive to make our

office a great place to work.

Novia Financial is an equal opportunities employer who values a diverse and inclusive

workplace. We recognise that people work in different ways, and we value alternative

viewpoints, celebrate individuality, and foster a culture where everyone can bring their true

everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual

orientation, disabilities, and long-term health conditions.