Customer Accounts Administrator

**Contract Type: Permanent**

**37 hours a week - days and hours worked are flexible, please ask at interview.**

**Closing Date: 2nd February 2025**

**1st Stage Interviews: 10th & 11th February 2025**

Curo, a leading Housing Association in Bath, is seeking a dedicated individual to take on the position of Customer Service Administrator, to join our Customer Accounts team.

You will be joining a friendly and helpful team, collecting customers rent by embracing our ‘collection with care’ approach and delivering the many other support provisions we have.

**Why join Curo?**

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

**About the team**

As part of the wider Tenancy Services, you will be part of a large team of 24 colleagues within the Customer Accounts team, supporting our customers to enable them to maintain their tenancies by promoting a ‘rent first’ culture.

**The successful Customer Service Administrator will be carrying out the duties below**:

- Promote a rent first culture.
- Discussing rent account and payment options.
- Help set up their direct debit arrangements.
- Assist with enquiries regarding all charges due to Curo.
- Negotiate and agree with customers repayment arrears.

**Other duties include but not only**:

- Ensure that management systems, including IT systems, are kept up to date with customer details, action taken, and agreements made.
- Flexibility & positivity in supporting the wider teams with additional administrative tasks.

**More about you**

We are looking for a passionate, driven, and empathetic person to embrace our purpose ‘Homes for Good’, ensuring customers have successful tenancies. The successful Customer Service Administrator will love building effective working relationships proactively with colleagues across Curo.

**Other required skills and experience include but not only**:

- The ability to deal sensitively, with enquiries from customers about financial matters in a fair and consistent way.
- Excellent communication skills and be confident in communicating with diverse audiences in both written and verbal communications.
- Experience of using MS Office (Excel in particular) and used to Bespoke IT systems.
- Strong numerical experience with focus on calculations.
- A background of prioritising a busy workload with tight deadlines, whilst remaining level-headed, empathetic, and organised.

**Training will be provided.**

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same.

**What you’ll get in return**

We believe you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

**So in return for all your hard work, not only with the Customer Service Administrator get a great salary but we also offer**:

- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.

**For an informal discussion about the role please call: Sian Hancock on 01225 366 212 or Emma Newman 01225 366 494**

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top