Customer Administrator

1st Stage Interviews ongoing:
Curo, a leading Housing Association based in Bath, is seeking a confident individual to take on the role of Customer Administrator.

This role is a 6 month FTC

**What you'll be doing**

As a landlord, Curo are required to carry out safety checks on all our residential properties to ensure they are maintained in a safe condition for our tenants.

This role is focused on obtaining access to our outstanding occupied properties, which we have so far, not been able to carry out the necessary safety checks.

The successful Customer Administrator will be expected to visit the properties as an initial approach to arrange access for our contractors, followed up with a coordinated strategy with the internal departments at Curo.

This role will be split between office (3 days) and field based where needed.

The main objective of the role is to assist the Safety Appointment Access Co-ordinator in ensuring we gain access to Curo properties in a timely manner to complete household safety compliance checks.

**More about you**

The successful Customer Administrator will ideally have the following background and skills:

- Have a background of using face to face communication skills within a customer service environment.
- Administration background using written communication skills.
- Evidence a methodical and organised approach to work with the ability to handle a varied workload, being able to cope with interruptions and changes quickly.
- Demonstrate an ability to meet deadlines and targets.
- Have experience in working collaboratively in projects both externally and internally.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same

We will need to take up an Disclosure and Barring Check for this role which we will do for you when you start.

**What you’ll get in return**

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer:

- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.

For an informal discussion about the role please call: Katie McDermott on 07967 344 867


Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We’re one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities.

Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers.

We’re proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West

**One more thing