Customer Service

**Company Overview**

Time Finance plc is an AIM-listed business specialising in the provision or arrangement of funding solutions to UK businesses seeking to access the finance they need to realise their growth plans. UK Businesses can take advantage of an extensive portfolio comprising: Asset Finance, Invoice Finance, Loans and Vehicle Finance. Since its launch in 1998, the business has grown rapidly providing £150million of funding annually to 20,000 UK businesses to support their growth. Time Finance operates from four locations across the UK - Bath, Reading, Manchester, and Warrington. Proud to be recognised as Employer of the Year 2020.

**Role Overview**
- Work within the Credit Control team as part of the risk function across the Bath and Warrington office.
- Ensure customer enquiries are managed within agreed timescales.
- Assist the credit team with the management of finance contracts to protect the company’s assets and rights.
- Raising and issuing standard letters and documentation.
- Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
- Liaising with agents with regards to the collection and disposal of assets where appropriate
- Calculating settlement figures and issuing these to customers and brokers
- Liaising with insolvency and tracing agents with all associated administration
- Processing customer payments
- Other ad-hoc tasks as delegated by the Assistant Collections Manager.
- Contact customers for outstanding charges and the collection of late payments.
- Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
- Process novation requests once formal sign off has been obtained from the delegated novation mandate holder.
- Monitor customer payment performance.
- Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

**Skills**
- Demonstrable strong telephone cash collection experience
- Excellent attention to detail, organised and able to effectively prioritise workload
- Good negotiation and general communication skills
- Experience of using MS Office systems (Outlook, Word, Excel)
- Ability to interpret financial data (CRA searches)

**Experience**
- 2+ years' experience in a busy credit and/or collections environment

**Qualifications**
- None required

**Knowledge**
- Sound understanding of regulatory and compliance requirements (training given)

**Why choose Time Finance**:
We’re proud to have been recognised as Employer of the Year* and with our employees are at the heart of everything we do, we’re constantly looking at new ways to reward and recognise them.

We offer a fantastic benefits package which includes:

- Ongoing training and development programmes
- 4.5% contribution to a pension scheme each year from Time Finance
- 24 days annual leave per annum, increasing to 26 days after 2 years’ service
- Holiday exchange scheme - the ability to buy or sell holidays from the overall entitlement
- Group bonus scheme - the potential to earn £1,000 each year dependent on the performance of the business
- Ability to earn commission for referring new business into Time Finance (up to £500 per deal)
- Annual salary reviews, dependent on business and employee performance
- Life assurance and income protection from day 1 of employment
- Optional private medical insurance - paid for by Time Finance and dependent on medical assistance needed
- Automatically opted into Westfield Health - examples of annual benefits to claim from include £180 for optical, £400 for therapy treatments, £200 for dentist appointments (this renews every September)
- Cycle to work scheme

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of gender, race, religion, sexual orientation, disability or age.

*Business Leader Awards 2020

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Credit control/collections: 2 years (required)

Work Location: In person