Customer Service Assistant

7 days ago

Bath, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals who want to further their customer service skills, change their career direction or just try something new in the customer service sector. We have numerous full and part time customer focused roles fora Public Sector client based in Bath, UK.

These roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving i would love to hear from you. Just some previous customer service / call center experience is necessary and a keen ambition to work.

location: Northgate house, Bath B1 1RG

pay rate: £9.90 per hour / weekly pay

hours: varied FT and PT contracts available (dependant on availability - please state which you would like to go for when enquiring about the role)
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as full appropriate systems training will be provided before you start
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

**Desirable, but not essential, experience in**:

- Working in a customer-facing environment
- Working in a high-volume processing environment.

**Responsibilities in depth**:

- Capture and process information as part of a process using various systems (full training provided)
- Act as a first point of contact for the public
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the policies in place and ensuring performance targets are met daily and accuracy targets are achieved.
- Manage and resolve challenging situations displaying professionalism at all times and escalating where you cannot.
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

For specific questions related to the role, contact

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