Operational Lead

1 day ago

Remote, United Kingdom TRCGroup Full time

**Operational Lead**

**£35,000 - £40,000**

**National, UK**

TRC is happy to be working in conjunction with a globally recognised care provider, who are well-known for their person-centered care to people in their own homes. We are looking for several Operational Leads across the UK, to support their franchise businesses with the implementation of the company model through operational efficiencies and system processes.

The Operational Leads will report to and work closely with Senior BDMs as well as working with national office departments.

**The Role**:

- Being immersed in all operational aspects of franchise offices on an ongoing basis and be fully competent in utilising operational systems.
- Working with BDCs and other National Office colleagues to ensure that training, system development and wider support reflects the operational reality of the network.
- Implementing and improving operational excellence and ensuring high-quality operational delivery which returns value to the business in commercial results and customer satisfaction.
- Embedding new services (Healthcare at Home, Live In care, nailcare) - including operational processes and systems.
- Standardising the Care Professional onboarding and retention experience through the implementation of National Office best practice.
- Supporting Key Player onboarding and development in relation to the franchise model and standards.
- Working with offices to optimise the use of operational systems including by delivering systems training where relevant.
- Providing intensive ‘troubleshooting’ support to an office where significant issues have been identified around systems usage.
- Participate where appropriate in National Office workshops and events.
- To always uphold and promote the core values of the group.
- Keep abreast of wider market developments in the home care sector and the competitive environment.

**Requirements**:

- Level 5 or equivalent (or working towards) in Health & Social Care
- Three years of care management experience in a domiciliary setting or suitable alternative setting.
- Designing and implementing operational processes to achieve commercial and quality returns.
- Identifying process improvements
- Must possess a valid driver’s license
- Must be happy to travel nationally with overnight stays when required

**About TRCGroup**:

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