Customer Service Executive

Are you an enthusiastic and confident **Customer Service Executive?** Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

At Gem Scientific - part of the SLS group, a leading distributor of laboratory equipment, consumables, and niche test kits, we are looking for a highly motivated and experienced **Customer Service Executive** to join our team in Batley, West Yorkshire.

This is an exciting opportunity join our small and friendly team to support our current customer base. You will be the key contact for numerous long-standing Gem Scientific customers, responsible for enhancing the customer relationship.

**Key responsibilities**:

- Communicating with existing customers to understand their needs and requirements and identify sales opportunities.
- Cross-sell and up-sell additional services and products.
- Manage all opportunities through the company CRM, and close deals to secure revenue.
- Actively make sure that customers are satisfied with their purchases.
- Clearly communicate customer requirements internally to ensure customer and company expectations are met.
- Collaborate with the Sales Team to implement the company’s sales strategy to achieve company objectives.
- Produce an action plan for sales activity that is to be regularly updated.
- Understand each customer’s buying process and execute a defined sales process while adapting to each customer’s situation.
- Ensure individual key performance indicators are met.
- Experience working in a Sales Admin role using a CRM.
- Strong administration skills and attention to detail.
- Ability to multi-task and prioritise your workload.
- Time management skills.
- Excellent written and verbal communication and presentation skills.
- Proficient in Excel.
- A track record in meeting goals.
- Ability to use own initiative and have the confidence to identify and develop relationships with key decision makers in target organisations.
- A strong team player capable of working towards individual and team targets.
- Hard working, self-motivated and enthusiastic.

**Nice to have**:

- Experience with Sage 50.
- Experience in the industry would be nice but product training will be provided.
- Experience in warm calling current customers with the ability to upsell.

**About Us**:
Established in 1997, Gem Scientific - part of the SLS group has been supplying laboratory equipment and consumables to businesses. Our extensive product portfolio includes scientific consumables, laboratory and specialist equipment, hygiene systems and chemicals for supply into a whole range of different industries.

Gem Scientific's mission is to continually develop our staff, products and the services we offer to exceed our customer and employee expectations. We strive to add real value to our clients by delivering the highest quality products and services supported with our professional, flexible and personal approach.

We are very customer-focused, and our success is thanks to the personal service we offer. The post holder is expected to uphold our image of being approachable and supportive.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including**:

- Competitive salary (please note there is no commission on the role)
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Open-planned office with a small, friendly, and sociable teams with staff events
- Free Parking
- Relaxed Dress code
- Company profit bonus schemes
- 24/7 Employee Assistance Programme - offer all employees access to a positive, preventative programme of information, helpful resources, referrals, counselling, training and services to help you cope with events and issues in your everyday work and personal life. Career opportunities for development and progression
- Work life balance - we work Monday-Friday to serve our customers

Pay: From £23,400.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Batley, WF17 8LL: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What are your salary expectations?

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: RFBatSSA1403