Customer Service Coordinator

5 days ago

Batley, Kirklees, United Kingdom Foresite Recruitment Limited Full time £24,000 - £30,000 per year

Role:
Customer Care Coordinator

Location:
Kirklees, West Yorkshire

Salary:
Up to £30,000 DOE

About Our Client:

Our client is a respected and well-established housebuilder with a reputation for delivering high-quality new homes and excellent customer service. Known for their friendly, family-run culture, they offer a supportive and welcoming working environment where every team member feels valued.

Due to continued growth and the successful implementation of a new system, they are now seeking a Customer Care Coordinator to join their Yorkshire division on a full-time, permanent basis.

The Role:

As a Customer Care Coordinator, you will play a key role in supporting homeowners throughout their aftersales journey. Working as part of a small, close-knit team, you'll ensure that customer queries are handled efficiently and professionally while coordinating remedial works across developments in West Yorkshire, South Yorkshire, and Chesterfield.

You will:

  • Log and manage customer defects within COINS
  • Liaise with internal technicians and external contractors to schedule and monitor works
  • Support site and construction teams with customer-related maintenance
  • Handle warranty queries, surveys, and general aftercare issues (around 200–250 homes in warranty at any given time, split between the team)
  • Attend weekly progress meetings with the construction team
  • Provide a high level of service and clear communication to homeowners throughout the process
  • This is a great opportunity for someone who enjoys working in a busy, customer-focused environment and takes pride in resolving issues efficiently.

About You:

  • To be successful in this role, you will ideally have:
  • Previous experience in a Customer Care, Aftercare, or Maintenance scheduling within new homes, facilities management or construction
  • Strong administrative and organisational skills
  • Excellent communication and customer service abilities
  • A proactive, team-oriented approach
  • Experience using COINS (desirable but not essential)
  • This role would suit someone currently working as a Customer Care Coordinator, Customer Service Administrator, Maintenance Coordinator, or Aftercare Coordinator or Scheduler within the Construction industry.

Key Details:

  • Salary: Up to £30,000
  • Hours: Monday to Friday (8am–4:30pm / 8:30am–5pm / 9am–5:30pm)
  • Holidays: 25 days + bank holidays
  • Company pension
  • Life assurance (x3 salary)
  • Annual pay review

Why Join Them?

Our client offers a stable, long-term opportunity within a supportive and professional environment — ideal for someone who enjoys working in a close-knit team and values work-life balance.

You'll be joining a business that prides itself on delivering high-quality homes and exceptional customer care, without the high-pressure culture of a large PLC.

If you're an experienced Customer Care professional looking for your next step within a reputable regional housebuilder, we'd love to hear from you.

To find out more about this exciting position please contact:

Mobile:

Email:

Lucy Wainwright | Associate Director

Ref: 3063

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