Customer Service Advisor

5 days ago

Batley, United Kingdom M Group Services Full time

**Morrison Water Services** is currently looking to recruit a **Customer Service Advisor** to work on our **Yorkshire Water WSP **contract in Bradford/Birstall

As a **Customer Service Advisor **you will be part of our Customer Teamwho are responsible for managing customer cases in relation to reported water supply problems. You will ensure issues are fully resolved using your negotiation and influencing skills to deliver results which exceed our customers’ expectations, as quickly as possible. You will be part of a dynamic, structured and highly professional team.

Morrison Water Services (MWS) is the largest part of the Water division (which also includes IWJS, IDS and PMP). MWS is the provider of essential infrastructure services through long-term framework agreements to the water (Clean and Waste) sector across the UK & Ireland. Our workforce operates 24/7, in local communities to keep the taps running and toilets flushed.

As the** Customer Service Advisor **your duties & responsibilities will be**:

- Update customers on issues they have reported
- Liaise with other departments within the business to get resolutions for customers
- Utilise all systems to ensure that accurate information is available to communicate with customers.
- Liaise with operational staff to ensure site visits and remedial works are completed to resolve complain
- Understand both MUS and YW processes to get the best resolution for the customer as swiftly and effectively you can.
- To interact with colleagues to build relationships and promote working as a team

**Skills & Knowledge Requirements**
- Passionate about Customer Service
- Effective communication skills
- Good time management
- Computer literate
- Ability to act calmly and rationally in a stressful environment
- Flexibility to support the business needs
- An enthusiastic team player
- Learning & Development to be embraced
- An awareness of Health and Safety is also essential

**What’s in it for you?**
- 25 days' annual leave plus 8 days' bank holiday
- Annual bonus
- Pension scheme
- Life Assurance

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