Customer Service Advisor

5 days ago

Batley, United Kingdom Klein Hamilton Executive Search Full time

Customer Service Advisor, Customer Support Agent, Customer Care, Direct Marketing, Sales, Permanent, Batley

**Customer Service Advisor**

Are you looking for a rewarding role? Do you have experience with inbound calls? Do you have an eye for detail? If so, this is a great opportunity for you

A Customer Services Advisor with sales experience who possess the passion to deliver excellent customer service is required to join the team of UK's fastest-growing bed and mattress store based in Dewsbury.

They are a small friendly team with a positive can-do attitude. This is a non-customer facing role working in their expanding head office based in Batley, West Yorkshire.

As a _Customer Service Advisor,_ they want you to bring your skills, knowledge and previous experience to the team. You’ll need to demonstrate your experience whilst dealing with their customers as you will be the main point of contact of the company.

**What they are looking for in you**:

- Excellent communication skills, both written and verbal
- Computer literate
- Good numerical skills and attention to detail,
- You will have the ability to listen and to think on your feet,
- You will enjoy working in a small, friendly team and be approachable in nature
- A can-do attitude
- Sales experience is an advantage

**Fantastic working hours**:

- Monday to Friday 9am - 5pm (No evenings - giving you the great work/life balance) with one Saturday (9-4pm) per month on a rota system - flexibility required.

**What you’ll be doing**:

- Dealing with a wide range of enquiries from pre sales, chasing orders to after sales.
- Liaising with internal departments in order to resolve all customer queries fast and efficiently.
- Liaise with third party suppliers/couriers to resolve all customer queries fast and efficiently.
- Element of administration to the role, updating systems, maintaining customer details and accounts.

**Benefits of working with them**
- Excellent career progression
- Great staff discount
- High spec systems
- Loyalty schemes
- Annual pay reviews
- Located next to Batley train station, so great transport to us
- Free onsite parking
- Opportunity to earn £5,000 to £8,000 in bonuses a year

**Vacancy Information**:

- Location: Batley
- Salary range: £20,000-£25,000 PA
- Job type: Permanent
- Job Section: Customer Service
- Working Hours: Full time
- Reference: MI959
- Contact: Mamoona Ibrahim

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: MI959

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